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Supervisor - Outpatients (XN03)

2 months ago


Leeds, Leeds, United Kingdom Leeds Teaching Hospitals Full time

About the Role

We are seeking an experienced and skilled Administrative Supervisor to join our Outpatient Administration team at the Leeds Dental Institute. As a key member of our team, you will be responsible for supervising and training administration staff, ensuring the effective administration of patient bookings, and providing excellent customer service.

Key Responsibilities

  • Supervise and train administration staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Ensure the effective administration of patient bookings, including monitoring attendance and responding to telephone enquiries.
  • Provide excellent customer service to patients and colleagues, responding to queries and concerns in a polite and helpful manner.
  • Manage and maintain accurate records of patient information, including booking and attendance data.
  • Collaborate with other teams to ensure seamless communication and coordination of patient care.

Requirements

  • Experience in a supervisory or senior role in a healthcare environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and other stakeholders.
  • Ability to work flexibly and adapt to changing priorities and deadlines.
  • Knowledge of patient administration systems and procedures.
  • GCSE (or equivalent) English Language and Mathematics grade C or above.

About Us

Leeds Teaching Hospitals is a leading healthcare provider in the UK, committed to delivering high-quality patient care and excellent service. We are proud to be a diverse and inclusive workplace, with a strong focus on staff engagement and development. If you are a motivated and experienced Administrative Supervisor looking for a new challenge, we encourage you to apply for this exciting opportunity.