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Supervisor - Outpatients (XN03)
2 months ago
About the Role
We are seeking an experienced and skilled Administrative Supervisor to join our Outpatient Administration team at the Leeds Dental Institute. As a key member of our team, you will be responsible for supervising and training administration staff, ensuring the effective administration of patient bookings, and providing excellent customer service.
Key Responsibilities
- Supervise and train administration staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Ensure the effective administration of patient bookings, including monitoring attendance and responding to telephone enquiries.
- Provide excellent customer service to patients and colleagues, responding to queries and concerns in a polite and helpful manner.
- Manage and maintain accurate records of patient information, including booking and attendance data.
- Collaborate with other teams to ensure seamless communication and coordination of patient care.
Requirements
- Experience in a supervisory or senior role in a healthcare environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and other stakeholders.
- Ability to work flexibly and adapt to changing priorities and deadlines.
- Knowledge of patient administration systems and procedures.
- GCSE (or equivalent) English Language and Mathematics grade C or above.
About Us
Leeds Teaching Hospitals is a leading healthcare provider in the UK, committed to delivering high-quality patient care and excellent service. We are proud to be a diverse and inclusive workplace, with a strong focus on staff engagement and development. If you are a motivated and experienced Administrative Supervisor looking for a new challenge, we encourage you to apply for this exciting opportunity.
