Facilities Supervisor

4 months ago

Leeds, United Kingdom Leeds Teaching Hospitals Full time

PREVIOUS APPLICANTS ARE NOT TO RE-APPLY. JOB PURPOSE The Facilities Supervisor is the first line manager for a team of housekeeping staff undertaking tasks associated with the provision of catering and cleaning duties to patients on ward and other patient areas. Ensuring that staff are allocated in accordance with the agreed master roster and that all team members carry out their duties in accordance with laid down procedures and policies and that standards are regularly monitored so that the functional areas are maintained to a high level standard of service and quality. To ensure compliance with national initiatives, eg Matrons Charter, PEAT etc.

3. JOB DIMENSIONS First line manager of a team of up to 50 staff who are consistently working to the agreed practices and procedures, and ensuring that all requirements of Legislative Food Safety and national initiatives under the Patient Environment Standards are adhered to. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED i) ESSENTIAL Previous supervisory experience Have good understanding and experience of cleaning and food service Ability to communicate both verbally and by reading and writing Pleasant manner, smart clean appearance, customer friendly Ability to work under own initiative, adapt to change and manage their workload and the work of others Highly motivated with a sense of fairness and justice Good organisational skills Good listening and problem solving skills The ability to complete basic Risk Assessments The ability to complete timesheets and resolve payroll issues Clear understanding of customer care good practice Basic knowledge and confidence with IT including standard keyboard skills The ability to carry out basic administrative skills including accurate recording The ability to ensure staff attain the required standard Ability to encourage and support their staff in the service provision Ability to adapt to change and lead team through change processes Able to pass on accurately relevant information to their staff Formal qualification ILM/NVQ Level 3 Intermediate Food Hygiene NVQ or BICS Assessor Health and Safety NVQ Level 2 ii) DESIRABLE NHS experience Formal cleaning qualifications (NVQ level 1 or 2 or BICS COPD) 6. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility.

They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values 7. CORE VALUES i) Ability to work and organise own day using own initiative. ii) To manage and lead their team to ensure a happy, good team spirit which is focused on delivery of a high quality service.

iii) Have the ability to make day to day decisions and adapt as situations present themselves in line with Patient Environment and Trust policy. iv) To motivate staff enabling the delivery of a customer focused service. v) Maintain effective communication with relevant stakeholders, eg Matrons. Sisters, patients and visitors etc, to encourage a harmonious working relationship to ensure high quality service.

vi) Display a working knowledge and understanding of service users needs and requirements. vii) Ability to motivate and encourage others to achieve team goals. viii) Ability to carry out monitoring systems and resolve any action from them ix) Undertake any training required to enhance the delivery of the service. 8.

CORE BEHAVIOURS AND SKILLS i) Management of staff ii) Team working iii) Leadership iv) Problem solving v) Flexibility vi) Ability to make decisions vii) Service Focus viii) Self Development ix) Communication x) Use own initiative xi) Influencing and Persuading xii) Effective organisation of self and team 9. CORE KNOWLEDGE AND UNDERSTANDING i) To have a clear understanding of good management practice in managing a team and service provision, especially around communication, self organisation, independent decision making, problem solving, HR practices, eg selection of staff, investigation counselling, sickness appraisals etc and with a clear understanding of how to get the best performance from their team. ii) To be responsible for working with colleagues to maintain and improve the quality of services provided to our patients and other service users. iii) Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including Food Safety, Health and Safety, Infection Prevention & Control, COSHH and in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system, with clear understanding of Risk Assessments.

iv) To maintain high standards of personal hygiene and appearance at all times whilst on duty. v) The jobholder must take responsibility in agreement with his/her line manager for his/her own pe

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