Supervisor - Outpatients (Xn03)

7 months ago


Leeds, United Kingdom Leeds Teaching Hospitals Full time

The Post-holder will be responsible for supervising on a day to day basis a large team of clerical staff responsible for the day to day running/Supervisory role of the Referral and Booking Service. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust. The post holder will assist in the organisation of the Departmental teams workload and provide a comprehensive clerical service to ensure the delivery of a coordinated and consistent operational management service. Provide day to day supervision of clerical staff, monitoring staffing levels on a daily basis and adjusting when and where necessary to provide appropriate staff cover.

Be involved in the recruitment and retention of the clerical staff ensuring that all new staff receive an appropriate induction and training to enable them to carry out their duties. Supervise and train members of the clerical team in all aspects of Patient Administration and customer service, including the allocation of work on a daily basis and the reviewing of work performance and progress. Along with the Outpatient Co-ordinator ensure clerical staff receive full briefings on current developments and be actively involved in staff meetings. Exercise safekeeping of office equipment, including data held on the computer, work stations and any other equipment used.

The Trust requires that all members of staff are appraised on a yearly basis and the post holder will be responsible for the appraisals for the allocated team members. The post holder will be responsible for the monitoring of sickness, holidays and other leave and return to work interviews following sickness and for preparing and providing statistics to managers and to salaries and wages. The post holder must ensure that processes/procedures comply with legislative requirements covering Health & Safety, Data Protection and confidentiality.



  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    **1. JOB DETAILS Job Title**: Supervisor - Outpatients Reports to: Assistant Patient Services Coordinator Accountable to: Patient Services Co-ordinator Band: Band 3 Unit/Department: Leeds Dental Institute CSU Location: All departments AFC Job No: 722b 2. JOB PURPOSE The Post-holder will be responsible for supervising on a day to day basis a large team of...


  • Leeds, Leeds, United Kingdom Leeds Teaching Hospitals Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisor to join our Outpatient Administration team at Leeds Dental Hospital. As a key member of our team, you will be responsible for supervising and training administration staff, ensuring the effective administration of patient bookings, and providing excellent customer service.Key...


  • Leeds, Leeds, United Kingdom Leeds Teaching Hospitals Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisor to join our Outpatient Administration team at Leeds Dental Hospital. As a key member of our team, you will be responsible for supervising and training administration staff, ensuring the effective administration of patient bookings, and providing excellent customer service.Key...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Staff Supervision Coordinate the day to day activities of a team of clerical officers. To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role. To be actively involved in the recruitment...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    The Post-holder will be responsible for supervising on a day to day basis a large team of reception staff responsible for booking patients in who present to Accident and Emergency for treatment and/or subsequent follow up clinic appointments. The post holder must be able to communicate sensitively and effectively with a wide range of people including...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE The Post-holder will be responsible for supervising on a day to day basis a large team of clerical staff responsible for the preparation and reception of outpatient clinics held in the Adult Therapies CSU. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing...

  • Outpatients Supervisor

    5 months ago


    Leeds, United Kingdom Source Recruit Full time

    Source Recruit are seeking a highly organised and customer-focused Outpatient Supervisor to join a prestigious NHS organisation in Leeds. In this exciting role, you will play a major part in ensuring smooth administrative operations of the department. **Job Summary**: - To provide an efficient and friendly service to all patients and visitors attending the...


  • Leeds, Leeds, United Kingdom Leeds Teaching Hospitals Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisor to join our Outpatient Administration team at the Leeds Dental Institute. As a key member of our team, you will be responsible for supervising and training administration staff, ensuring the effective administration of patient bookings, and providing excellent customer service.Main...


  • Leeds, Leeds, United Kingdom Leeds Teaching Hospitals Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisor to join our Outpatient Administration team at Leeds Dental Institute. The successful candidate will be responsible for supervising and training administration staff, ensuring the effective administration of patient bookings, and providing excellent customer service.Main...


  • Leeds, Leeds, United Kingdom Leeds Teaching Hospitals Full time

    About the RoleWe are seeking a highly skilled and experienced Supervisor to join our Outpatient Administration team at Leeds Teaching Hospitals. As a key member of our team, you will be responsible for supervising and training administration staff, ensuring the effective administration of patient bookings, and providing excellent customer service.Main...


  • Leeds, Leeds, United Kingdom Leeds Teaching Hospitals Full time

    About the RoleWe are seeking a highly skilled and experienced Supervisor to join our Outpatient Administration team at Leeds Teaching Hospitals. As a key member of our team, you will be responsible for supervising and training administration staff, ensuring the effective administration of patient bookings, and providing excellent customer service.Main...

  • Medical Secretary

    7 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    Principal Duties & Areas of Responsibility Clinical Correspondence & Support to Clinical Services Typing/proof reading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams. Use a range of IT skills to support the clinical work of the consultant e.g....

  • Medical Secretary

    5 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    Principal duties and areas of responsibility Clinical Correspondence & Support to Clinical Services Typing/proof reading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams. Use a range of IT skills to support the clinical work of the consultant e.g....

  • Medical Secretary

    5 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    **The post-holder will**: Work as part of a team to ensure that all clinical correspondence is completed in a timely manner to allow patients to move through their pathway without any delays Work with secretarial team and Consultants and their medical teams. Manage their workload in line with departmental requirements or as identified by the Senior Medical...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    To provide an administrative and clerical support to the Paediatric Allergy service. The postholder will be responsible for the provision of a full and effective administrative and clerical support service to the Paediatric Allergy team. The post-holder will be expected to arrange and plan her/his own work on a day-to-day basis within the overall demands and...

  • Medical Secretary

    6 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE/SUMMARY To provide a comprehensive and high quality medical secretarial service to support clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the...

  • Medical Secretary

    5 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    To provide a comprehensive and high quality medical secretarial service to support clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE To provide administrative and clerical support to the Gender Identity Development Service. JOB DIMENSIONS The postholder will be responsible for the provision of a full and effective administrative and clerical support service to the Gender Identity Development Service. He/she will be responsible for inputting data and attending meetings. The...

  • Medical Secretary

    5 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    2. JOB PURPOSE/SUMMARY To provide a comprehensive and high quality medical secretarial service to support clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving...

  • Clerical Officer

    5 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY 1. To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures. 2. To promptly process patient and/or other correspondence, documentation, letters and reports adhering to strict deadlines. 5. To plan and book appointments in priority order in accordance with...