Clerical Officer
5 months ago
JOB DESCRIPTION AND PERSON SPECIFICATION 1. JOB DETAILS Job Title: Clerical Officer (Outpatients) Reports to: Outpatient Supervisor Accountable to: Assistant Patient Services Co-ordinator Band: 2 Unit/Department: Outpatient Service CSU Directorate: Outpatient CSU Location CAH, LGI, SCFT, SJUH & WGH AfC Job No: 2049 2. JOB PURPOSE This role provides a high standard clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.
3. JOB DIMENSIONS The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing. The post holder may be the first point of contact for patients and other visitors to the Department.
4. ORGANISATIONAL CHART 5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Qualifications Literate and numerate Education to GCSE grade C standard or equivalent; or the ability to pass the Trusts Basic Literacy and Numeracy Test Good command of spoken and written English NVQ Level 2 or equivalent level of knowledge /experience in an office or customer care environment Knowledge/Experience IT skills including keyboard and data entry, with the ability to demonstrate proficiency in the use of software Knowledge of relevant administrative systems and clerical procedures pertaining to the department (acquired through job training) Previous clerical experience - this could include school/college work experience Work experience in a health or social care setting (desirable) Previous reception/customer care experience (desirable) Training Commitment to undergo job training as required on: A range of Patient Administration and other Systems. Participate in in-service and mandatory training Participate in annual performance appraisal with commitment to agreed Personal Development Plan (PDP) Special Knowledge Insight into role and responsibilities of post.
Be fully conversant with Trust policies and procedures and have complete understanding of standards to be achieved. Be aware of key indicators and service level agreements within the department. Disposition / Attitude Able to work as part of a multidisciplinary team Able to work on own initiative, within agreed departmental guidelines Professional attitude acting in accordance with The Leeds Way values Practical Skills Good interpersonal skills Effectively communicate with patients and team members 6. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility.
They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally the following are core values which relate specifically to this post: The jobholder will place a high value on the quality of service by ensuring that all documentation is received, checked and processed appropriately, in line with departmental procedures Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care Recognise the importance of Data Protection and confidentiality Be aware of what information can be disclosed to staff, patients and other agencies Integrity, openness and honesty Able to work across all Trust sites 7. CORE BEHAVIOURS AND SKILLS Personal o Motivated o Professional attitude and behaviour o Able to adapt to service led changes o Flexible approach to working practices and duties o Attention to detail o Good Time Keeping Communication o Literacy o Numeracy o Verbal, non-verbal o Able to communicate with all levels of staff Responsibility to others Customer Care skills Reliable Adaptable Trustworthy 8. CORE KNOWLEDGE AND UNDERSTANDING Excellent customer care skills Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions 9.
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY 1. To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures. 2. To promptly process patient and/or other correspondence, documentation, letters and reports adhering to strict deadlines.
5. To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropri
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Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE/SUMMARY This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately...
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Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE To provide a high standard of clerical and reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system,...
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Leeds, United Kingdom Leeds Teaching Hospitals Full timeThis role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...
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Leeds, United Kingdom Leeds Teaching Hospitals Full timeThis role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...
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7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThis role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...
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Leeds, United Kingdom Leeds Teaching Hospitals Full timeTo plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate. Check/enter patient and /or other details on the Patient Administration and other Systems. To request and retrieve relevant information from the appropriate administration...
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Clerical Officer
5 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE To provide a high standard of clerical and reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system,...
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Clerical Officer
6 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeTo plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate. Check/enter patient and /or other details on the Patient Administration and other Systems. To request and retrieve relevant information from the appropriate administration...
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Clerical Officer/receptionist
5 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE/SUMMARY To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT...
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Clerical Officer/receptionist
6 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeTo provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve...
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Clerical Officer/receptionist
5 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThe Clerical Officer is expected to provide an efficient, effective and accurate administration and reception service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients. 3. JOB DIMENSIONS To work within the Trusts outpatient environments to...
