Clerical Officer
6 months ago
JOB PURPOSE/SUMMARY This role provides a high standard clerical service, reception duties to the department while adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required. To undertake a range of clerical duties which include reception, receiving and inputting of referrals, and booking of patient appointments and transport. The post holder will be able to work flexibly and be able to communicate sensitively and effectively with a wide range of people including, patients, medical staff and the wider multi-disciplinary team.
General administrative duties will also include dealing with patient appointments over the phone, so they will be required to understand the imperative need for confidentiality and discretion at all times. The post holder will undertake administrative responsibilities in support of the Haemophilia, VTE, Thrombosis &Haemostasis Service Responsibilities include working within standard operating procedures and policies to help co-ordinate activity, ensuring all relevant information is present for clinics on site and within the community. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY The post holder will undertake duties within the following range: To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures. To promptly process patient and/or other correspondence, documentation, letters, reports etc.
To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient case notes. Prepare documentation for processing, including inputting, photocopying or scanning. Check documentation is complete and available when needed in relevant clinic or ward eg casenotes, test results and X-Rays etc. Where necessary, to be responsible for handling and/or banking cash and cheques.
May be authorised signatory for small cash/financial payments. Report and respond to any system faults and errors. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager. To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy.
Taking responsibility for returning any follow up calls as necessary. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. Collect and deliver patient or other documentation/reports around Trust when required. Provide suitable cover for other clerical staff in cases of absences, as delegated by line manager.
**Assisting to maintain high standards of care, including**:Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care. General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include: - Monitor and maintain appropriate/agreed levels of stock and non-stock items, including stationery and office supplies maintain diaries for senior staff
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Clerical Officer
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThe post holder will need to provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. To receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and...
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Clerical Officer
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE The Clerical Officer is expected to provide an efficient, effective and accurate administration and reception service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients. Record information on the relevant Trusts administration system...
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Clerical Officer
6 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full time**1. JOB DETAILS Job Title**: Clerical Officer - Optometry Reports to: Optical Services Administrator Accountable to: Head of Optometry Services and Principal Optometrist Band: Band 2 Unit/Department: Optometry Directorate: Head and Neck Location: Eye Clinic, Level 4, Gledhow Wing, St. Jamess University Hospital AFC number: 721 2. JOB PURPOSE The Clerical...
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Clerical Officer/receptionist
6 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full time**JOB DETAILS Job Title**: Clerical Officer/Receptionist Reports to: Supervisor/Team Leader or equivalent Accountable to: Business Manager or equivalent level Manager Band: Band 2 Unit/Department: Obstetrics CSU Directorate: Womens CSU Location Cross site AfC Job No: 742 JOB PURPOSE To provide a high standard of clerical and reception service to patients and...
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Clerical Officer
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThis role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...
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Clerical Officer
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThe Clerical Officer is expected to provide an efficient, effective and accurate administration and reception service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients. To work within the Trusts outpatient environments to facilitate the smooth,...
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Clerical Officer
5 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB DESCRIPTION AND PERSON SPECIFICATION 1. JOB DETAILS Job Title: Clerical Officer (Outpatients) Reports to: Outpatient Supervisor Accountable to: Assistant Patient Services Co-ordinator Band: 2 Unit/Department: Outpatient Service CSU Directorate: Outpatient CSU Location CAH, LGI, SCFT, SJUH & WGH AfC Job No: 2049 2. JOB PURPOSE This role provides a high...
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Clerical Officer/receptionist
5 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full time**1. JOB DETAILS Job Title**: Clerical Officer (Generic) Reports to: Supervisor/Team Leader or equivalent Accountable to: Business Manager or equivalent level Manager Band: Band 2 Unit/Department: Directorate: Radiology & MIS CSU Location 2. JOB PURPOSE This role provides a high standard of clerical service and, where necessary, reception duties to the...
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Clerical Officer
5 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE/SUMMARY This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately...
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Clerical Officer/receptionist
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeTo provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve...
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Clerical Officer/receptionist
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE To provide a high standard of clerical and reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system,...
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Clerical Officer/receptionist
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThis role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...
-
Clerical Officer/receptionist
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThis role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...
-
Clerical Officer
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThis role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...
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Clerical Officer
6 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeTo plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate. Check/enter patient and /or other details on the Patient Administration and other Systems. To request and retrieve relevant information from the appropriate administration...
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Clerical Officer
5 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE To provide a high standard of clerical and reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system,...
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Clerical Officer
6 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeTo plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate. Check/enter patient and /or other details on the Patient Administration and other Systems. To request and retrieve relevant information from the appropriate administration...
-
Clerical Officer/receptionist
5 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE/SUMMARY To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT...
-
Clerical Officer/receptionist
6 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeTo provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve...
-
Clerical Officer/receptionist
5 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThe Clerical Officer is expected to provide an efficient, effective and accurate administration and reception service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients. 3. JOB DIMENSIONS To work within the Trusts outpatient environments to...
