Clerical Officer

6 months ago


Leeds, United Kingdom Leeds Teaching Hospitals Full time

**1. JOB DETAILS Job Title**: Clerical Officer - Optometry Reports to: Optical Services Administrator Accountable to: Head of Optometry Services and Principal Optometrist Band: Band 2 Unit/Department: Optometry Directorate: Head and Neck Location: Eye Clinic, Level 4, Gledhow Wing, St. Jamess University Hospital AFC number: 721 2. JOB PURPOSE The Clerical Officer is expected to provide an efficient, patient focused, confidential, administration support for the Optometry department.

**1. JOB DETAILS Job Title**: Clerical Officer - Optometry Reports to: Optical Services Administrator Accountable to: Head of Optometry Services and Principal Optometrist Band: Band 2 Unit/Department: Optometry Directorate: Head and Neck Location: Eye Clinic, Level 4, Gledhow Wing, St. Jamess University Hospital AFC number: 721 2. JOB PURPOSE The Clerical Officer is expected to provide an efficient, patient focused, confidential, administration support for the Optometry department.

To undertake administrative and clerical duties in support of the Optometry clinic. The post holder will be part of a very busy team and will be responsible for covering general day to day administration duties. 3 JOB DIMENSIONS The post holder will be required to handle payments for spectacles and contact lenses from patients. The post holder will be expected to deal with up to thirty telephone enquiries each day.

4. ORGANISATIONAL CHART Optometrists 5. PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY To make appointments as necessary in a polite and helpful manner To respond to telephone enquiries in a polite and helpful manner To obtain information for each patient and record on the Patient Administration System attendances and disposals in a timely and accurate manner To provide suitable cover for the other clerical staff in cases of absence To take payments for spectacles and contact lenses 6. THE LEEDS WAY VALUES Our values are part of what make us different from other Trusts, so we see this as strength, as well as a responsibility.

They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values. 7. CORE BEHAVIOURS AND SKILLS 1.

Good oral and written communication skills 2. Good telephone manner 3. Diplomatic 4. Self-motivated 5.

Enthusiastic 6. Attention to detail 7. Professionalism 8. Help other team members 9.

Flexibility to adjust to changing circumstances 10. Ability to learn 8. CORE BEHAVIOURS AND SKILLS Essential core knowledge and understanding to include: The post-holder to possess a good standard of written and spoken English. Basic computer literacy and willingness to further computer skills.

A willingness to understand all policies and procedures governing the Trusts approach and delivery to Patient Administration. 9. HEALTH AND SAFETY/RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.

INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

PATIENT AND PUBLIC INVOLVEMENT The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.

**10. JOB DESCRIPTION AGREEMENT Jobholders Signature**:. Date: Head of Departments Signature:.. Head of Departments Job Title:.

**Date**:


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