Clerical Officer/receptionist
1 month ago
Job description Make appointments in a polite and helpful manner, following Trust Policies and local guidelines for clinic formats using the relevant Administration System. To provide a high quality customer service to clinical staff, student, internal and external stakeholders. Ensure patients have appointments booked with the appropriate clinic in priority according to their clinical needs and in chronological order. Record information on the relevant Trusts administration system including PAS, in an accurate and timely manner in accordance with local Trust policies.
Ensure all patient correspondence including test results are dealt with promptly. Retrieve relevant patient information from the appropriate administration system. Respond effectively to telephone communications in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary.
Manage joint mailbox ensuring that all queries are dealt with in a timely manner. Ensure patient information is accurately recorded on PAS including attendance, cancellations and Do Not Attends. Clinic outcomes should also be recorded in accordance with the Trusts policy and procedure. Ensure all follow up clinic appointments are either booked on PAS or added to the appropriate outpatient waiting list.
Collect additional information as requested, with the aim of monitoring the quality of the service provided in accordance with the Trusts Performance Management Framework. Obtain information on each patient attendance and in a timely manner accurately record on the Patient Administration System in line with Trust Policy. Provide suitable cover for other clerical staff in cases of absences, as delegated by the Supervisor. Assist the member of staff responsible for stationary stock in ensuring an appropriate level is maintained.
Refer to line manager, any changes/cancellations to patient plans and clinics in line with the Outpatient Management Policy. To open, sort, frank and post mail. To carry out general office duties, including filing, photocopying and duplicating. To ensure that the area of work is kept clean and tidy.
Any other duties that may be required by line management, commensurate with the grade of the post.
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Clerical Officer/receptionist
1 month ago
Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full timeChildrens Services are looking for an enthusiastic, highly motivated experienced Clerical Officer/Receptionist to join their team. The post holder will be expected to provide administration support to the Paediatric Psychology Team and the wider Allied Health Professional Team when required. There may be a requirement to cover clinic reception and so...
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Clerical Officer/receptionist
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Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full timeThank you for your interest in the role of a clerical officer/receptionist at the Leeds Dental Institute. The post holder will be part of a team delivering outstanding administrative support to the Dental Institutes students and clinical staff, and provide an excellent customer service to the service users. This is a fast paced role therefore the...
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Clerical Officer
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Clerical Officer/receptionist
1 month ago
Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full timeProvide a high standard of clerical/reception service to patients and department, adhering to departmental guidelines and policies. The jobholder will receive and check documentation, reports, patient information, processing appropriately, including entering information on to the appropriate IT system and retrieve information as and when required. First...
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Receptionist
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Clerical Officer/receptionist
1 month ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThis role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...
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Medical Receptionist Coordinator
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Clerical Officer
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Clerical Officer/receptionist
4 days ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE/SUMMARY To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT...
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Clerical Officer/receptionist
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Leeds, United Kingdom Leeds Teaching Hospitals Full timeThe Clerical Officer is expected to provide an efficient, effective and accurate administration and reception service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients. 3. JOB DIMENSIONS To work within the Trusts outpatient environments to...
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Office Junior/receptionist
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Clerical Officer/receptionist
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Clerical Officer/receptionist
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Clerical Officer/receptionist
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Clerical Officer
1 week ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE/SUMMARY This role provides a high standard clerical service, reception duties to the department while adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...
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Clerical Officer
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Receptionist
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Clerical Officer
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Receptionist/administration
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Receptionist/administration
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