Clerical Officer/receptionist

1 week ago


Leeds, United Kingdom Leeds Teaching Hospitals Full time

To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation To be the first point of contact for patients and other visitors to the department To provide an administrative / clerical service to the department / team to support the delivery of a high standard of service to patient, staff and trust departments. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY 1. Process patient correspondence /documentation, letter, reports and other documentation 2.

To greet patients and visitors to the department, providing an efficient and courteous service. 3. Check/enter patient details on the Patient Administration and other Systems. 4.

Prepare patient documentation for procession, including inputting or scanning 5. Report and respond to any system faults and errors. 6. Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situation / issues to appropriate line manager 7.

Answer general telephone enquiries and requests to retrieve patient and other documentation. 8. To ensure that requests for information are dealt with in an efficient and timely 9. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality 10.

Collect and deliver patient documentation/reports around Trust when required. 11. To deal with telephone and in-person queries from patient and relatives, Trust staff and external agencies 12. To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff 13.

**Assisting to maintain high standards of care, including**: - Maintain a safe working environment, reporting incidents, accidents, complaints Understand the need to maintain and respect patient confidentiality Participate in in-service training Participate in mandatory training annually Participate in annual performance appraisal 14. Visit and / or work at other designated Trust sites as required to ensure continuity of service / patient care 15. General officer work and any other duties assigned by the Supervisor / Team Leader or Manager, which may include: - Maintain appropriate / agreed levels of stock and non-stock items, including stationery Maintain diaries for senior staff Qualifications Literate and numerate Experience Previous clerical experience (desirable) Previous Reception / customer Care Experience (desirable) IT Skills / computer literate Training Willing to undergo job training as required on a range of Patient Administration and other systems. Participate in in-service and mandatory training Participate in annual performance appraisal with commitment to agreed PDP (personal development plan) Special Knowledge Insight into role and responsibilities of post Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved Be aware of key indicators and service level agreements within the department Disposition / Attitude Able to work as part of a multidisciplinary team 5.

THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: The jobholder will place a high value on the quality of service by ensuring that all patient documentation is received and checked, and processed appropriately, in line with departmental procedures Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care Commitment to contributing to a quality service in an efficient and effective manner, implementing agreed improvements to reflect services needs/changes. Recognises the importance of Data Protection and confidentiality Be aware of what information can be disclosed to staff, patients and other agencies.

Have understanding of Health and Safety rules and individual responsibilities in relation to acts and omissions Have a logical and problem solving approach to issues that arise Integrity, openness and honesty Able to work across both Trust main sites 10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by



  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    **JOB DETAILS Job Title**: Clerical Officer/Receptionist Reports to: Supervisor/Team Leader or equivalent Accountable to: Business Manager or equivalent level Manager Band: Band 2 Unit/Department: Obstetrics CSU Directorate: Womens CSU Location Cross site AfC Job No: 742 JOB PURPOSE To provide a high standard of clerical and reception service to patients and...


  • Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    Childrens Services are looking for an enthusiastic, highly motivated experienced Clerical Officer/Receptionist to join their team. The post holder will be expected to provide administration support to the Paediatric Psychology Team and the wider Allied Health Professional Team when required. There may be a requirement to cover clinic reception and so...


  • Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    Thank you for your interest in the role of a clerical officer/receptionist at the Leeds Dental Institute. The post holder will be part of a team delivering outstanding administrative support to the Dental Institutes students and clinical staff, and provide an excellent customer service to the service users. This is a fast paced role therefore the...

  • Clerical Officer

    2 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    We have a unique opportunity for two part-time roles (15 hrs each) within our Ophthalmology department at Leeds Teaching Hospitals NHS Trust. In this post, you will have the chance to work a dual role between our private laser vision clinic (receptionist) and busy outpatient department (clerical officer), offering you a wealth of experience across our...


  • Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    An exciting opportunity has arisen within the Radiology department at Chapel Allerton Hospital. We are looking for a highly motivated and enthusiastic individual to join the team in the role of a Clerical Officer. In turn, we will offer support through a structured induction and training period, along with opportunities for development.


  • Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    Provide a high standard of clerical/reception service to patients and department, adhering to departmental guidelines and policies. The jobholder will receive and check documentation, reports, patient information, processing appropriately, including entering information on to the appropriate IT system and retrieve information as and when required. First...

  • Clerical Officer

    2 months ago


    Leeds, United Kingdom Gi Group Full time

    **Full Time**: **Temporary**: - Clerical Officer - IMMEDIATE START!! - Contract: Temporary/Ongoing - Location: Leeds Hospital - Hours: Monday to Friday 8.30AM to 16.30PM - Band 2 - Gi Group is proud to be representing the NHS in recruiting Clerical Officer to work at Leeds Hospital with immediate start. - Are you looking for a new challenge? For a rewarding...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    **1. JOB DETAILS Job Title**: Clerical Officer (Generic) Reports to: Supervisor/Team Leader or equivalent Accountable to: Business Manager or equivalent level Manager Band: Band 2 Unit/Department: Directorate: Radiology & MIS CSU Location 2. JOB PURPOSE This role provides a high standard of clerical service and, where necessary, reception duties to the...

  • Clerical Officer

    2 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    We have an exciting opportunity for a Clerical Officer within the Colorectal Outpatient Department who is enthusiastic, self-motivated, and organized, with exceptional customer service skills to join the Abdominal Medicine and Surgery (AMS) CSU within Leeds Teaching Hospitals NHS Trust. The post holder will be an integral part of the team and should be able...

  • Receptionist

    4 weeks ago


    Leeds, United Kingdom Channel Partners Limited Full time

    We are currently seeking a Receptionist to join our team in providing administrative support and exceptional customer service. **Responsibilities**: - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls appropriately - Manage incoming and outgoing mail - Maintain office supplies inventory - Assist with clerical...

  • Receptionist

    1 day ago


    Leeds, United Kingdom Channel Partners Limited Full time

    We are currently seeking a Receptionist to join our team in providing administrative support and exceptional customer service. **Responsibilities**: - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls appropriately - Manage incoming and outgoing mail - Maintain office supplies inventory - Assist with clerical...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE To provide a high standard of clerical and reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system,...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...

  • Receptionist

    1 month ago


    Leeds, United Kingdom The Miah Solicitors Full time

    '''Job Summary''' '''Responsibilities''' - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls to the appropriate department or individual - Provide accurate information to callers and visitors regarding company services and products - Schedule appointments and maintain calendars for staff members - Perform...

  • Clerical Officer

    1 month ago


    Leeds, United Kingdom Gi Group Full time

    Clerical Officer IMMEDIATE START!! Contract: Temporary/Ongoing Location: Leeds Hospital Hours: Monday to Friday 8.30AM to 16.30PM Band 2 Gi Group is proud to be representing the NHS in recruiting Clerical Officer to work at Leeds Hospital with immediate start. Are you looking for a new challenge? For a rewarding job where you have the opportunity to make a...


  • Leeds, United Kingdom Glu Recruit Full time

    Role: Healthcare Coordinator/Medical Receptionist Hours: Monday to Friday Glu Recruit are looking for an experienced Healthcare Coordinator/Medical Receptionist based in Leeds. If you have excellent people and organisation skills and work well under pressure, are flexible, highly motivated and committed to tackling health inequality then this role is...

  • Clerical Officer

    2 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    An exciting opportunity is available within the Cardio-Respiratory Investigations Department at Leeds Teaching Hospitals. Our clinical services are growing and we are looking for reliable, positive and motivated individuals to join our team in the role of Clerical Officer to support our expansion. The successful applicants will provide a comprehensive...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE/SUMMARY To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT...