Clerical Officer

7 months ago


Leeds, United Kingdom Leeds Teaching Hospitals Full time

JOB PURPOSE To provide a high standard of clerical and reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. 3. JOB DIMENSIONS To process patient and other documentation.

To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Special Knowledge Insight into role and responsibilities of post Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved Be aware of key indicators and service level agreements within the department Practical Skills Good interpersonal skills Effectively communicate with patients and team members Experience IT Skills/computer literate Previous experience working in an admin/ customer facing role Previous admin experience in a healthcare setting Experience using our systems including PAS, K2, PPM+, Microsoft outlook 6.

THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally the following are core values which relate specifically to this post: The jobholder will place a high value on the quality of service by ensuring that all patient documentation is received and checked, and processed appropriately, in line with departmental procedures Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care Commitment to contributing to a quality service in an efficient and effective manner, implementing agreed improvements to reflect services needs/changes Recognises the importance of Data Protection and confidentiality Be aware of what information can be disclosed to staff, patients and other agencies Have understanding of Health and Safety rules and individual responsibilities in relation to acts and omissions Have a logical and problem solving approach to issues that arise Integrity, openness and honesty Able to work across both Trust main sites 7. CORE BEHAVIOURS AND SKILLS Personal Motivated Professional attitude and behaviour Able to adapt to service led changes Flexible approach to working practices and duties Team Worker Attention to detail Good Time Keeping Communication Literacy Numeracy Verbal, non-verbal Able to communicate with all levels of staff Responsibility to others Customer Care skills Reliable Trustworthy Adaptable 8.

CORE KNOWLEDGE AND UNDERSTANDING The need for excellent customer care skills Good standard of written and spoken English Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures Maintaining a safe environment and their responsibilities in relation to acts and omissions PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Process patient correspondence/documentation, letters, reports and other documentation To greet patients and visitors to the department, providing an efficient and courteous service Check/enter patient details on the Patient Administration and other Systems Prepare patient documentation for processing, including inputting or scanning Report and respond to any system faults and errors Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager Answer general telephone enquiries and requests to retrieve patient and other documentation To ensure that requests for information are dealt with in an efficient and timely manner Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality Collect and deliver patient documentation/reports around Trust when required To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff Assisting to maintain high standards of care, including: - Maintain a safe working environment, reporting incidents, accidents, complaints Understand the need to maintain and respect patient confidentiality Participate in in-service training Participate in mandatory training annually Participate in annual performance appraisal Visit and/


  • Clerical Officer

    23 hours ago


    Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    An exciting opportunity is available within the Cardio-Respiratory Investigations Department at Leeds Teaching Hospitals. Our clinical services are growing and we are looking for reliable, positive and motivated individuals to join our team in the role of Clerical Officer to support our expansion. The successful applicants will provide a comprehensive...

  • Clerical Officer

    8 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE The Clerical Officer is expected to provide an efficient, effective and accurate administration and reception service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients. Record information on the relevant Trusts administration system...


  • Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    Please switch to a desktop device before starting your application. An opportunity has arisen within the Radiology Clinical Service Unit for highly motivated and enthusiastic candidates to join the team as a Clerical Officer. This is due to the internal promotion of existing Clerical Officers within Radiology. We are looking for staff that is flexible and...

  • Clerical Officer

    7 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    **1. JOB DETAILS Job Title**: Clerical Officer - Optometry Reports to: Optical Services Administrator Accountable to: Head of Optometry Services and Principal Optometrist Band: Band 2 Unit/Department: Optometry Directorate: Head and Neck Location: Eye Clinic, Level 4, Gledhow Wing, St. Jamess University Hospital AFC number: 721 2. JOB PURPOSE The Clerical...

  • Clerical Officer

    8 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE/SUMMARY This role provides a high standard clerical service, reception duties to the department while adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...


  • Leeds, Leeds, United Kingdom NHS Full time

    Job Overview:As a Clerical Officer within our Radiology department, you will play a vital role in providing administrative support to our team. This is an excellent opportunity for someone who is looking for a challenging and rewarding role in the healthcare sector.About the Team:Our team is dedicated to providing high-quality patient care and we are looking...


  • Leeds, Leeds, United Kingdom Course Full time

    About the RoleWe are looking for a skilled Administrative Assistant to join our team, providing administrative support to the clinical teams within Adult Therapies Outpatients. The successful candidate will have excellent communication skills, a flexible approach to work, and a commitment to delivering high standards of customer care.Key...

  • Clerical Officer

    2 days ago


    Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    Do you feel passionate about delivering high quality of care for patients? Are you organised and able to work under pressure? Can you adapt to change to meet the needs of the service? The Outpatient CSU is seeking to recruit permanent, highly motivated and enthusiastic Clerical Officers to join our team at Leeds Teaching Hospitals Trust (LTHT). These are...

  • Clerical Officer

    7 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB DESCRIPTION AND PERSON SPECIFICATION 1. JOB DETAILS Job Title: Clerical Officer (Outpatients) Reports to: Outpatient Supervisor Accountable to: Assistant Patient Services Co-ordinator Band: 2 Unit/Department: Outpatient Service CSU Directorate: Outpatient CSU Location CAH, LGI, SCFT, SJUH & WGH AfC Job No: 2049 2. JOB PURPOSE This role provides a high...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    **1. JOB DETAILS Job Title**: Clerical Officer (Generic) Reports to: Supervisor/Team Leader or equivalent Accountable to: Business Manager or equivalent level Manager Band: Band 2 Unit/Department: Directorate: Radiology & MIS CSU Location 2. JOB PURPOSE This role provides a high standard of clerical service and, where necessary, reception duties to the...


  • Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    Do you have excellent communication and administrative skills and can work effectively as part of a team? Do you enjoy working in a busy environment and want a challenge? Then this could be the role for you! At the Leeds Chest Clinic, we are looking for a friendly, self-motivated, enthusiastic and positive individual to join our team in a full time position...

  • Clerical Officer

    6 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE/SUMMARY This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve...


  • Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    Provide a high standard of clerical/reception service to patients and department, adhering to departmental guidelines and policies. The jobholder will receive and check documentation, reports, patient information, processing appropriately, including entering information on to the appropriate IT system and retrieve information as and when required. First...


  • Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    Thank you for your interest in the role of a clerical officer/receptionist at the Leeds Dental Institute. The post holder will be part of a team delivering outstanding administrative support to the Dental Institutes students and clinical staff, and provide an excellent customer service to the service users. This is a fast paced role therefore the...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    JOB PURPOSE To provide a high standard of clerical and reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system,...

  • Clerical Officer

    2 days ago


    Leeds, United Kingdom Leeds Children's Hospital Full time

    We are seeking 2 great team players who can work to a high professional standard to join the Scheduling Team at Leeds Children’s Hospital. The post holder will assist in the co-ordination and the provision of an effective and efficient clerical service within the Children’s CSU and will be responsible for arranging the surgical admissions for a number of...


  • Leeds, United Kingdom Leeds Teaching Hospitals Full time

    This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental...

  • Clerical Officer

    8 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate. Check/enter patient and /or other details on the Patient Administration and other Systems. To request and retrieve relevant information from the appropriate administration...

  • Clerical Officer

    7 months ago


    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate. Check/enter patient and /or other details on the Patient Administration and other Systems. To request and retrieve relevant information from the appropriate administration...