Clerical Officer

6 months ago


Leeds, United Kingdom Leeds Teaching Hospitals Full time

JOB PURPOSE/SUMMARY This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required. The post holder will work within the Renal team, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing.

The post-holder may be the first point of contact for patients and other visitors to the Department. 3. ORGANISATIONAL CHART 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures.

Check/enter patient and /or other details on the Patient Administration and other Systems. To request and retrieve relevant information from the appropriate administration system (electronic or paper systems) as necessary including patient case notes. Prepare documentation for processing, including inputting, photocopying or scanning. Check documentation is complete and available when needed in relevant clinic or ward eg casenotes, test results and X-Rays etc.

Where necessary, to be responsible for handling and/or banking cash and cheques. May be authorised signatory for small cash/financial payments. Report and respond to any system faults and errors. Maintain and update patient/departmental databases, ensuring patient and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager.

To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. Collect and deliver patient or other documentation/reports around Trust when required.

Provide suitable cover for other clerical staff in cases of absences, as delegated by line manager. Assisting to maintain high standards of care, including:Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care. General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include: - Monitor and maintain appropriate/agreed levels of stock and non
- stock items, including stationery and office supplies maintain diaries for senior staff 5. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility.

They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: The jobholder will place a high value on the quality of service by ensuring that all documentation is received, checked and processed appropriately, in line with departmental procedures Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care Recognise the importance of Data Protection and confidentiality Be aware of what information can be disclosed to staff, patients and other agencies Integrity, openness and honesty Able to work across both Trust main sites 6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care.

By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country.


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