Integrated Neighbourhood Team Senior Case Manager

2 days ago

Croydon, Greater London, United Kingdom Croydon Health Services NHS Trust Full time
About the Role

Croydon Health Services NHS Trust is seeking a highly skilled and experienced Senior Case Manager to join our Integrated Neighbourhood Team. As a key member of our team, you will be responsible for overseeing the operational management and professional clinical leadership of our Integrated Neighbourhood functions.

Main Responsibilities
  • Operational management and professional clinical leadership of Integrated Neighbourhood functions, including supporting Huddle meetings on GP and/or Neighbourhood level.
  • Oversee the performance of core teams, delivering against agreed objectives and target outcomes within available allocated resources.
  • Coordinate the formation of multidisciplinary teams, delivering care via MDT meetings and enabling closer working across Health and Care Localities teams and Primary Care Networks.
  • Support alignment and integration across teams as part of service delivery.
  • Work closely with the Integrated Management Team and existing service leads to focus on testing and embedding innovative solutions to transform service delivery and improve outcomes for residents.
  • Explore current practice, identify areas for improvement, and provide professional and expert input into development and planning of appropriate change using current evidence to evaluate outcomes.
  • Ensure the quality of patients' experience and lead on facilitating changes designed to improve patient experience.
  • Support the development of care pathways that deliver on partner objectives and ensure excellent patient outcomes and experience.
About Us

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. We are a leading provider of healthcare services, committed to delivering high-quality care to our patients. Our team is dedicated to making a positive impact on the lives of our patients and the community we serve.

Requirements
  • Education to first level degree or equivalent.
  • Independent prescriber V300.
  • Enhanced Physical Assessment Skills and history taking.
  • Current NMC/HCPC registration.
  • Car driver and owner.
Desirable
  • Masters level study or willing to work towards.
  • ENB 998/997 or equivalent mentoring training.
  • Case Management of people with LTC module.
Experience
  • Evidence of post-registration education specialist practitioner, nurse practitioner, post-registration courses or portfolio of evidence.
  • Primary Care experience in care of people with long-term conditions.
  • Experience of working in Community services.
  • Experience of clinical audit, benchmarking, and evaluation of services.
  • Experience of interagency and collaborative working.
Skills
  • Report writing skills, including presentation of data.
  • Excellent IT, written, and communication skills.
  • Excellent time management skills and well-developed ability to prioritise work and to tight internal and external deadlines across multiple delivery areas.
  • Able to influence and lead change at senior level.
  • Ability to monitor the quality of work in others, to identify their learning and development needs, devising strategies to resolve.
Personality and Personal Attributes
  • Able to work effectively in different situations, with groups or individuals exhibiting a range of competences, behaviours, and motivations.
  • Able to investigate, de-escalate, and resolve issues that may be sensitive or difficult, requiring tact and patience.
  • Able to plan and deliver work effectively, logically, and systematically. Organised, methodical, and able to work under pressure.
  • Experience of customer service in a multi-cultural environment.
Knowledge and Understanding
  • Knowledge of current community service changes and direction.
  • Knowledge of current local priorities and developments within the community setting.
  • Knowledge of clinical risk strategies and able to apply risk reduction techniques.
  • Good working knowledge of wider health and social care system and structures, policies, procedures, and legislation relevant to services areas.
  • Understanding of effective team working.
  • Understanding of change management.

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