Client Services Manager
1 week ago
**Job Summary**
The Client Liaison Manager will play a key role in driving the success of Health Case Management Limited by advocating for and supporting the delivery of complex rehabilitation case management services.
Key Responsibilities:
- Develop and maintain strong relationships with clients, stakeholders, and internal teams to ensure seamless service delivery.
- Collaborate with cross-functional teams to plan, coordinate, and implement rehabilitation case management strategies.
- Provide exceptional customer service, ensuring timely and effective resolution of client inquiries and concerns.
- Conduct thorough needs assessments, develop personalized plans, and monitor progress to achieve optimal outcomes.
- Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and quality service delivery.
Requirements:
- Proven experience in a client-facing role, preferably in a healthcare or social services setting.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Highly organized, with excellent time management and prioritization skills.
- Strong analytical and critical thinking skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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