Business Operations Specialist

3 weeks ago


Bristol, Bristol, United Kingdom Sopra Banking Software Full time

Job Description

As a Business Support Analyst, you will play a vital role in ensuring the smooth operation of our business. Your primary responsibility will be to manage the Business Support queue in JIRA, prioritizing and handling tickets efficiently. You will work closely with internal teams and external stakeholders, providing essential support and documentation to maintain our high standards of service.

Key Responsibilities:

  • Triaging Support Tickets: Manage the Business Support queue in JIRA, ensuring accuracy in details and priority based on established guidelines and quality gates.
  • Ticket Assignment & Investigation: Assign tickets and conduct initial investigations, providing timely updates throughout the process.
  • Documentation: Document steps to reproduce errors and communicate resolutions effectively, both internally and externally.
  • Stakeholder Communication: Engage with internal and external stakeholders to ensure clear and efficient communication regarding support issues.
  • Training & Guidance: Assist in creating standard training documentation and guidance for feature setup and general inquiries.
  • Test Environment Maintenance: Oversee a test environment, including data anonymization, data restoration, and environment startup processes.
  • Reporting: Generate effective reports for stakeholders, enhancing transparency and communication.
  • Testing Contribution: Support the overall testing process, including planning, execution, and results capture, utilizing tools like TestRail when applicable.

Qualifications:

  • Strong analytical and problem-solving skills.
  • Excellent communication skills, with the ability to engage effectively with diverse stakeholders.
  • Innovative and pragmatic.
  • Team player.
  • Logical mindset.
  • Keen eye for detail.
  • Strong negotiation skills.
  • Ability to take the lead.
  • Explain complex information in simple terms.
  • Experience working within the IT or Financial Services industry (Desirable).
  • A good understanding of the delivery lifecycle (Desirable).
  • Exposure to business analysis processes and methodologies (Desirable).

Additional Information:

  • SBS are a certified Great Place to Work.
  • We offer a hybrid working model.
  • By joining the SBS team, you will enjoy a market-competitive salary and our excellent rewards and benefits schemes, including:
    • 25 days holiday with an option to buy up to 5 more.
    • 6% employer pension contribution.
    • Private medical insurance.
    • Critical illness cover.
    • Health cash plan.

We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.

Salary for this role is up to £23,400 per annum.

At Sopra Banking Software, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.



  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About the RoleThe successful Business Intelligence Specialist will provide management information and insights to support Vehicle Remarketing operations. This role involves building a strong understanding of reporting needs and providing engaging self-service solutions through Oracle Analytics.


  • Bristol, Bristol, United Kingdom Motability Operations Limited Full time

    About the RoleWe are looking for a highly motivated Operational Excellence Specialist to join our team. This is a 12-month fixed-term contract/secondment opportunity.You will work closely with key stakeholders to identify organisational training, coaching, and communication needs. You will also establish resource requirements to manage projects and...


  • Bristol, Bristol, United Kingdom Table Full time

    About the OpportunityWe are delighted to invite applications for a Business Operations Specialist to join our Food for Life team. The successful candidate will be responsible for providing business operations support across our four programmes, including CRM management, invoicing, and account setup.This is an exciting opportunity to join a dynamic team and...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    At Motability Operations, we're committed to delivering exceptional customer experiences. We're seeking a skilled Customer & Dealer Support Specialist to join our team in Bristol.Key ResponsibilitiesSUPPORT CUSTOMERS: Provide timely and effective support to customers across phone, email, and live chat, ensuring their needs are met and exceeded.WORK WITH...


  • Bristol, Bristol, United Kingdom Fresh Direct Full time

    About the RoleWe are seeking an experienced Business Operations Specialist to join our team at Fresh Direct in a permanent capacity. The successful candidate will be responsible for providing financial planning and analysis support to the Supply Chain and Operations Division.As a key member of our finance team, you will work closely with management teams to...


  • Bristol, Bristol, United Kingdom Hays Business Support Full time

    Job Overview:We are seeking a skilled Business Operations Manager to join our team. As a key member of our finance department, you will be responsible for managing credit control operations.Key Responsibilities:Chase debt via post, email, and phoneSend out monthly billsResolve client queriesSupport the finance team with ad-hoc tasksRequirements:Previous...


  • Bristol, Bristol, United Kingdom Zest Business Group Full time

    Join our team as an Optical Business Expansion Specialist and take on the challenge of expanding Zest Optical's presence in South West England. As a key member of our sales team, you will be responsible for developing strong relationships with customers, driving business growth, and increasing market share.The ideal candidate will have previous B2B optical...


  • Bristol, Bristol, United Kingdom Zest Business Group Full time

    Role OverviewThe Regional Business Growth Specialist represents the Zest Business Group in the designated territory of South West England, South Wales, Cornwall, Devon, Somerset, Bath, Gloucestershire, Bristol & Wiltshire.This role is responsible for driving profitable growth in value and volume, with an estimated annual salary of £40,000-£60,000 depending...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    Job DescriptionWe are looking for an experienced Operations Reporting Expert to provide MI and insights to support VRM operations. The successful candidate will work closely with business partners to identify opportunities and risk, build reporting tools that provide effective controls, and consistently monitor performance.

  • Packing Specialist

    3 weeks ago


    Bristol, Bristol, United Kingdom Staffline Operations Full time

    **Company Overview**Staffline Operations is a leading recruitment agency in the UK, specializing in logistics and supply chain management. Our client is a busy distribution center looking for reliable Packing Operatives to join their team.


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About Motability OperationsMotability Operations is a leading organisation that combines a strong sense of purpose with a commercial edge to provide worry-free mobility solutions to over 700,000 customers across the UK. Our mission is to deliver outstanding customer service and achieve exceptional results.We pride ourselves on our values: We find solutions,...


  • Bristol, Bristol, United Kingdom Meridian Business Support Full time

    Meridian Business Support is proud to partner with a renowned European retailer of luxury cars in recruiting highly skilled Automotive Maintenance Specialists for their Bristol location.Our client boasts an impressive portfolio of state-of-the-art dealerships across the UK, representing the world's most prestigious car manufacturers. This esteemed...


  • Bristol, Bristol, United Kingdom AXA Group Operations Full time

    Job Title: Cloud Infrastructure SpecialistWe are seeking a skilled Cloud Infrastructure Specialist to join our Cloud Broker XL team at AXA Group Operations. The successful candidate will be responsible for defining, deploying, and maintaining the infrastructures of application solutions deployed in public Cloud environments, specifically Microsoft Azure and...


  • Bristol, Bristol, United Kingdom AMS CWS Full time

    Job OverviewWe are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces.Our client develops cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs. We are looking for a Site Finance Business...


  • Bristol, Bristol, United Kingdom VIQU Limited Full time

    Job DescriptionVIQU Limited is looking for a skilled Business Analyst to join their team in Bristol. As a Business Analyst, you will be responsible for supporting legal SMEs, introducing new processes, and optimizing existing workflows.This is an exciting opportunity to work on operational change management, process transformation, and business operations....


  • Bristol, Bristol, United Kingdom We'll Mind Your Own Business Ltd. Full time

    **We'll Mind Your Own Business Ltd.** is seeking a highly skilled Financial Operations Specialist to join our team in Bristol, working on a hybrid remote basis.The ideal candidate will have proven bookkeeping experience and a solid understanding of basic bookkeeping and accounting payable/receivable principles. They should also possess superb written and...

  • Sanitation Specialist

    3 weeks ago


    Bristol, Bristol, United Kingdom Staffline Operations Full time

    About the RoleWe are seeking a reliable and detail-oriented Sanitation Specialist to join our team at a distribution center in Westerleigh, Bristol. As a key member of our operations team, you will play a vital role in maintaining high standards of hygiene and ensuring site health and safety policies are followed.Key ResponsibilitiesCleaning and sanitizing...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    At Motability Operations, we're looking for a skilled Customer Solutions Team Administrator to join our busy department. As a key member of our team, you'll play a vital role in supporting the allocation of cases and ensuring a fair and consistent workload across the team.About YouYou're well-organised and able to manage your own time with minimal...


  • Bristol, Bristol, United Kingdom Hays Business Support Full time

    About the Role:We have an exciting opportunity for a Credit and Finance Specialist to join our team at Hays Business Support. As a key member of our finance department, you will be responsible for managing credit control operations.Key Responsibilities:Managing debt recovery through various channelsPreparing and sending invoices and statementsResponding to...


  • Bristol, Bristol, United Kingdom Lkl Services Ltd Full time

    Job Title: Agricultural Operations SpecialistAt Lkl Services Ltd, we are seeking an experienced Agricultural Operations Specialist to join our team. This is a full-time position responsible for operating and maintaining various types of machinery on a two-unit family dairy farm in the Sherborne and Wincanton area.Main Responsibilities:Feed management using...