Luxury Residential Concierge Lead

4 days ago


London, Greater London, United Kingdom AccorHotel Full time

Your role as Luxury Residential Concierge Lead will oversee the overnight residential concierge desk at Raffles London OWO Residences, collaborating closely with the Residents Relations Manager to deliver a high-quality level of service.

You will supervise and lead a team, managing delivery and service targets while ensuring a smooth and consistent service surpassing resident expectations. A strong focus on teamwork is essential for success in this role.

Key Responsibilities:

  • Supervise and lead the overnight residential concierge desk
  • Collaborate with the Residents Relations Manager to oversee concierge and resident check-in/check-out, arrivals/departures, and the residents' journey
  • Deliver a luxurious and high-quality level of service
  • Manage delivery and service targets
  • Work closely with Security, F&B, Housekeeping, Engineering, and Spar departments

Work Details:

  • Employment Type: Full-time
  • Remote Work: No

We estimate the salary range for this position to be around £50,000-£70,000 per year, depending on experience.



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