Luxury Residential Concierge Experience Lead
5 days ago
An exceptional opportunity presents itself for a seasoned hospitality professional to excel as a Residences Night Concierge Assistant at Raffles London. This is a chance to deliver an unparalleled level of service to discerning residents, ensuring their every need is met with precision and flair.
As a key member of the Residences Department, you will work closely with the Residences Relations Manager to oversee the overnight running of residential concierge services. Your primary focus will be on providing seamless arrival and departure experiences, exceeding resident expectations through your attention to detail and proactive approach.
Your responsibilities will include:
- Ensuring a warm and welcoming atmosphere in lobby areas, providing exceptional care to residents during critical moments.
- Collaborating with the resident concierge team and wider department to deliver consistent high-quality services.
- Effective communication with staff, residents, and guests, showcasing a friendly and professional demeanor at all times.
- Nurturing relationships, addressing issues, and resolving complaints in a timely and efficient manner.
- Managing time-sensitive targets and deadlines with precision.
- Fostering strong partnerships with other departments across the Hotel, driving seamless coordination and delivering outstanding results.
- Assuming additional responsibilities in the absence of the line manager or senior employee, demonstrating adaptability and resilience.
To succeed in this role, you will require:
- A proven ability to communicate clearly and efficiently in English, both verbally and in writing.
- Recent experience within luxury residential environments or 5-star hotels, with a track record of delivering exceptional service.
- A genuine enthusiasm for surprising and delighting guests, consistently striving to provide outstanding experiences.
- The capacity to work effectively within a team, juggling multiple tasks and remaining calm under pressure.
- A keen eye for detail, ensuring that every aspect of service delivery meets the highest standards.
This is a full-time position, requiring a commitment to delivering exceptional service and supporting the growth and success of the Residences Department. If you are passionate about creating unforgettable experiences and possess the skills and qualities required, we encourage you to apply for this exciting opportunity.
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