Luxury Residential Concierge Experience Lead

5 days ago


London, Greater London, United Kingdom AccorHotel Full time

An exceptional opportunity presents itself for a seasoned hospitality professional to excel as a Residences Night Concierge Assistant at Raffles London. This is a chance to deliver an unparalleled level of service to discerning residents, ensuring their every need is met with precision and flair.

As a key member of the Residences Department, you will work closely with the Residences Relations Manager to oversee the overnight running of residential concierge services. Your primary focus will be on providing seamless arrival and departure experiences, exceeding resident expectations through your attention to detail and proactive approach.

Your responsibilities will include:

  • Ensuring a warm and welcoming atmosphere in lobby areas, providing exceptional care to residents during critical moments.
  • Collaborating with the resident concierge team and wider department to deliver consistent high-quality services.
  • Effective communication with staff, residents, and guests, showcasing a friendly and professional demeanor at all times.
  • Nurturing relationships, addressing issues, and resolving complaints in a timely and efficient manner.
  • Managing time-sensitive targets and deadlines with precision.
  • Fostering strong partnerships with other departments across the Hotel, driving seamless coordination and delivering outstanding results.
  • Assuming additional responsibilities in the absence of the line manager or senior employee, demonstrating adaptability and resilience.

To succeed in this role, you will require:

  • A proven ability to communicate clearly and efficiently in English, both verbally and in writing.
  • Recent experience within luxury residential environments or 5-star hotels, with a track record of delivering exceptional service.
  • A genuine enthusiasm for surprising and delighting guests, consistently striving to provide outstanding experiences.
  • The capacity to work effectively within a team, juggling multiple tasks and remaining calm under pressure.
  • A keen eye for detail, ensuring that every aspect of service delivery meets the highest standards.

This is a full-time position, requiring a commitment to delivering exceptional service and supporting the growth and success of the Residences Department. If you are passionate about creating unforgettable experiences and possess the skills and qualities required, we encourage you to apply for this exciting opportunity.



  • London, Greater London, United Kingdom AccorHotel Full time

    Your role as Luxury Residential Concierge Lead will oversee the overnight residential concierge desk at Raffles London OWO Residences, collaborating closely with the Residents Relations Manager to deliver a high-quality level of service.You will supervise and lead a team, managing delivery and service targets while ensuring a smooth and consistent service...


  • London, Greater London, United Kingdom Raffles London at The OWO Full time

    About Raffles London at The OWORaffles London at The OWO on Whitehall unites luxury and heritage with one of the world's most historic addresses, synonymous with glamour and adventure.This Grade II* listed Edwardian building has been transformed into a luxurious destination with 120 rooms and suites, along with a collection of exceptional branded...


  • London, Greater London, United Kingdom AccorHotel Full time

    We are seeking a Luxury Concierge Lead to join our team at Raffles London OWO Residences. As a key member of our concierge team, you will be responsible for delivering exceptional customer service and ensuring a luxurious experience for our residents.Your primary responsibilities will include supervising the day-to-day operations of the residential concierge...


  • London, Greater London, United Kingdom Rh45 Ltd Full time

    The role of Luxury Residential Concierge Associate at Rhodium is an exciting opportunity to deliver exceptional service to residents and their guests in a luxurious setting. As a key member of the Concierge team, you will be responsible for providing high levels of customer satisfaction while working collaboratively with colleagues to ensure seamless service...


  • London, Greater London, United Kingdom AccorHotel Full time

    We are seeking an experienced Residential Experience Manager to join our team at AccorHotel's Raffles London OWO Residences. As a key member of our luxury concierge team, you will be responsible for delivering exceptional service to our discerning residents and their guests.As a Residential Experience Manager, you will be the face of our brand, providing a...


  • London, Greater London, United Kingdom COREcruitment Ltd Full time

    Job Title: Residential Concierge – Luxury BuildingSalary: CompetitiveLocation: LondonWe are seeking an experienced Residential Concierge to join our team at a luxury residential building in London. The successful candidate will have a 5-star background and provide exceptional customer service skills.About the positionMeet and greet residents and...


  • London, Greater London, United Kingdom RAFFLES Full time

    About the CompanyRaffles London OWO Residences is a prestigious luxury residence offering exceptional living experiences to its guests. We are committed to providing outstanding service and creating memorable experiences.Job ResponsibilitiesAs a Luxury Residential Concierge Service Lead, your primary responsibilities will include:Leading and supervising the...

  • Luxury Concierge Lead

    17 hours ago


    London, Greater London, United Kingdom AccorHotel Full time

    About the RoleWe are seeking an experienced concierge operations director to oversee the day-to-day activities of our luxury residential concierge desk.You will work in close collaboration with security, F&B, housekeeping, engineering, and Spar departments to deliver exceptional service to residents.With a strong focus on quality and efficiency, you will be...


  • London, Greater London, United Kingdom Corecruitment Full time

    Job Title: Luxury Residential Building Concierge Associate - LondonSalary: £30,000 per annumLocation: London, UKWe are seeking a highly experienced and skilled Concierge Associate to join our luxury residential building in the heart of London. The successful candidate will provide exceptional customer service to residents, guests, and contractors, ensuring...


  • London, Greater London, United Kingdom Search Consultancy Full time

    Job OverviewWe are seeking a highly professional and friendly Concierge to support the front of house team in the day-to-day operations of an ultra luxury residential building in Central London.About the RoleThe ideal candidate will provide a warm welcome, memorable experience, and seamless move-in and out process to all residents. Key responsibilities...


  • London, Greater London, United Kingdom Abbatt Property Recruitment Full time

    Luxury Development ConciergeWe are recruiting for a highly skilled and experienced Luxury Development Concierge to join our team at a luxury residential development in Wood Green.About the Role:Provide exceptional customer service to residents, responding to their needs and concerns in a professional and courteous mannerLead a team of concierges to deliver...


  • London, Greater London, United Kingdom Search Consultancy Full time

    Role OverviewThe Luxury Residential Concierge Specialist will provide exceptional support to the front-of-house concierge team in the day-to-day operations of a high-end residential building in Central London. This is a full-time, permanent position with a salary range of £32,000 - £34,000.Key ResponsibilitiesLiaise effectively with residents, contractors,...


  • London, Greater London, United Kingdom COREcruitment Ltd Full time

    We are seeking an experienced Assistant Concierge to join our team at a luxury residential building in London. This is a fantastic opportunity for someone with a passion for delivering exceptional customer service and a strong background in the hospitality industry.The successful candidate will have a proven track record of providing 5-star service, with...


  • London, Greater London, United Kingdom COREcruitment Full time

    Residential Building Concierge JobWe are looking for a highly skilled Residential Building Concierge to join our team at COREcruitment in London. As a Concierge, you will play a critical role in providing exceptional service and support to residents and visitors.Responsibilities:Meet and greet guests, assist with luggage, and sign contractors.Work...


  • London, Greater London, United Kingdom Proprec Full time

    Job OverviewWe are seeking a reliable and hardworking individual to work at a luxury residential development in East London.This is a full-time permanent role comprising of 4 shifts on, 4 shifts off, paying up to £30,000 per annum.About the RoleAs a Night Concierge, you will be responsible for providing front-of-house facilities and services to our...


  • London, Greater London, United Kingdom Queen of Clubs Lifestyle Luxury Services Full time

    Role OverviewQueen of Clubs Lifestyle Luxury Services Ltd, a leading provider of on-site Concierge & Travel Solutions, is seeking a Junior Travel Consultant for the role of Assistant Luxury Experience Designer.


  • London, Greater London, United Kingdom AccorHotel Full time

    Job Summary:We are seeking a highly skilled and experienced Night Residences Concierge Assistant to join our team at AccorHotel. As a key member of our residential concierge desk, you will be responsible for providing exceptional service to our residents, ensuring a seamless and luxurious experience.About the Role:The successful candidate will have recent...


  • London, Greater London, United Kingdom Cobalt Consulting (UK) Ltd Full time

    Concierge Services CoordinatorCobalt Consulting (UK) Ltd requires a skilled Concierge Services Coordinator to provide top-notch service at a prestigious West London property.In this role, you will be responsible for interacting with residents, managing visitor arrivals, and maintaining site security. Key tasks include:Resident Interaction: Providing...


  • London, Greater London, United Kingdom AccorHotel Full time

    Your role at AccorHotel will be responsible for leading and supervising the overnight running of the residential concierge desk at the Raffles London OWO Residences. Your primary objective is to provide a luxurious and high-quality level of service to residences, while managing delivery and service targets.You will work closely with the Residents Relations...


  • London, Greater London, United Kingdom FPMR Ltd Full time

    We are seeking a highly skilled Concierge and Guest Services Specialist to join our team at a luxury development in London.Key Responsibilities:Deliver exceptional customer service to all residents and guests.Proactively anticipate and meet the needs of our discerning residents.Provide assistance and support to residents and guests in a professional and...