Residential Experience Manager

2 days ago


London, Greater London, United Kingdom AccorHotel Full time

Your role at AccorHotel will be responsible for leading and supervising the overnight running of the residential concierge desk at the Raffles London OWO Residences. Your primary objective is to provide a luxurious and high-quality level of service to residences, while managing delivery and service targets.

You will work closely with the Residents Relations Manager to oversee all aspects of concierge and resident check in/out arrivals/departures and the residents journey. This involves the ability to preempt and deliver exceptional service to residences while working collaboratively with Security, F&B, Housekeeping, Engineering, and Spar departments to ensure a smooth and consistent service surpassing the residents expectations.

The ideal candidate will have excellent communication and leadership skills, with the ability to work independently and as part of a team. They will be proactive, flexible, and able to adapt to changing circumstances.

Key Responsibilities:

  • Lead and supervise the overnight running of the residential concierge desk
  • Provide a luxurious and high-quality level of service to residences
  • Work closely with the Residents Relations Manager to oversee all aspects of concierge and resident check in/out arrivals/departures and the residents journey
  • Collaborate with Security, F&B, Housekeeping, Engineering, and Spar departments to ensure a smooth and consistent service

Benefits:

  • A competitive salary range £55,000 - £65,000 per annum
  • A comprehensive benefits package including health insurance, pension scheme, and paid holiday time
  • Ongoing training and development opportunities


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