Residential Experience Manager
1 month ago
**Welcome to Our Team:**
We are looking for a highly skilled Day Concierge to join our team at FPMR Ltd, a luxury development in London SW10.
The estimated salary for this position is £28,000 per annum, offering a competitive remuneration package.
**Your Role:
As a Day Concierge, you will be responsible for delivering exceptional customer service to all residents, greeting them professionally and courteously, and proactively anticipating their needs.
You will work closely with guests/residents and colleagues within the development, ensuring that they receive a high level of service and support.
Key duties include:
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
**What We Need:**
To be successful in this role, you must have proven experience in concierge or reception operations or a similar role, preferably in a residential or hospitality setting.
You should possess strong communication and interpersonal skills to provide excellent customer service and interact with residents and guests professionally.
Additionally, you must be able to remain composed and act decisively in high-pressure situations or emergencies.
Familiarity with security systems, CCTV, and access control technologies is also required.
A knowledge of fire safety protocols and first aid is advantageous.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
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