Residential Experience Coordinator

3 weeks ago


London, Greater London, United Kingdom Deverell Smith Recruitment Ltd Full time
Job Title: Residential Experience Coordinator

We are looking for an experienced Residential Experience Coordinator to join our team at Deverell Smith Recruitment Ltd. This role involves coordinating and delivering a high-quality experience for residents, ensuring a smooth and seamless operation.

About the Role

This is an excellent opportunity for a motivated individual to make a real difference in the lives of our residents. The successful candidate will be responsible for engaging daily with residents, creating a unique and memorable experience through efficient and welcoming assistance with all requests.

The estimated salary for this role is £26,500 - £38,000 per annum, depending on experience.

Key Responsibilities:
  1. Engage daily with residents, connecting people and creating a unique and memorable experience.
  2. Deliver resident satisfaction by providing efficient and welcoming assistance with all requests.
  3. Communicate effectively with residents, visitors, colleagues, couriers, and contractors, providing a warm and friendly approach in a professional manner.
  4. Challenge unknown visitors in a personable and professional manner.
  5. Assist residents with all queries about premises facilities.
  6. Stay current with residents and neighbourhood activity, providing recommendations to residents about the local area, attractions, and upcoming events.
  7. Maintain and update amenity reservations, ensuring timely management and cleanliness standards.
  8. Oversee parcel/postal delivery services, ensuring rental boxes are used correctly and residents are notified of deliveries awaiting collection.
  9. Support resident move-in/move-outs as instructed by the Resident Management team.
  10. Support the Leasing team with specific considerations for residents, ensuring works are executed on time.
  11. Track maintenance requests for the building and liaise/respond accurately to resident questions.
  12. Be aware of all premises operations, upholding general oversight of safety and compliance measures.
  13. Undertake regular compliance inspections of the building, ensuring Fire, Health & Safety systems are adhered to and issues are addressed promptly.
  14. Assist with daily shift handovers, ensuring effective communication of outstanding issues and efficient continuation of investigations.
  15. Review and analyse service levels, identifying opportunities for improvement and implementing changes.


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