Residential Experience Coordinator
3 weeks ago
We are looking for an experienced Residential Experience Coordinator to join our team at Deverell Smith Recruitment Ltd. This role involves coordinating and delivering a high-quality experience for residents, ensuring a smooth and seamless operation.
About the RoleThis is an excellent opportunity for a motivated individual to make a real difference in the lives of our residents. The successful candidate will be responsible for engaging daily with residents, creating a unique and memorable experience through efficient and welcoming assistance with all requests.
The estimated salary for this role is £26,500 - £38,000 per annum, depending on experience.
Key Responsibilities:- Engage daily with residents, connecting people and creating a unique and memorable experience.
- Deliver resident satisfaction by providing efficient and welcoming assistance with all requests.
- Communicate effectively with residents, visitors, colleagues, couriers, and contractors, providing a warm and friendly approach in a professional manner.
- Challenge unknown visitors in a personable and professional manner.
- Assist residents with all queries about premises facilities.
- Stay current with residents and neighbourhood activity, providing recommendations to residents about the local area, attractions, and upcoming events.
- Maintain and update amenity reservations, ensuring timely management and cleanliness standards.
- Oversee parcel/postal delivery services, ensuring rental boxes are used correctly and residents are notified of deliveries awaiting collection.
- Support resident move-in/move-outs as instructed by the Resident Management team.
- Support the Leasing team with specific considerations for residents, ensuring works are executed on time.
- Track maintenance requests for the building and liaise/respond accurately to resident questions.
- Be aware of all premises operations, upholding general oversight of safety and compliance measures.
- Undertake regular compliance inspections of the building, ensuring Fire, Health & Safety systems are adhered to and issues are addressed promptly.
- Assist with daily shift handovers, ensuring effective communication of outstanding issues and efficient continuation of investigations.
- Review and analyse service levels, identifying opportunities for improvement and implementing changes.
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