Residential Experience Manager
1 week ago
The Other House, a forward-thinking Residents Club in London, invites applications from experienced professionals to join our team as a Residential Experience Manager. As a pivotal figure in shaping our residents' experiences, you will oversee the creation of unforgettable moments and memories that set us apart from other hospitality providers.
Main Responsibilities:
- Design and deliver bespoke experiences tailored to individual residents' needs, preferences, and interests.
- Collaborate closely with the Front of House Team to ensure seamless execution of events, activities, and daily tasks.
- Conduct regular surveys and gather feedback to inform operational improvements and strategic decisions.
- Develop and implement innovative strategies to enhance resident satisfaction, loyalty, and retention.
Requirements:
- Previous experience in a residential or hospitality management role, preferably within the luxury sector.
- Exceptional communication and interpersonal skills, with a talent for building strong relationships with diverse individuals.
- Strong organizational and problem-solving skills, with a keen eye for detail.
- Flexibility and adaptability, with a willingness to work varied shifts and respond to changing situations.
- Knowledge of luxury hospitality practices and trends, with a passion for continuous learning and improvement.
Our Benefits:
- A salary of £30,000 per annum, acknowledging your crucial role in delivering exceptional experiences for our residents.
- An impressive benefits package, including length of service rewards, birthday celebrations, exclusive Perkbox discounts, cycle-to-work scheme, nursery and childcare vouchers, and more.
- The opportunity to work among a talented and dedicated team, dedicated to crafting unforgettable experiences for our residents and guests.
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