Luxury Concierge Specialist
5 days ago
Job Summary:
We are seeking a highly skilled and experienced Night Residences Concierge Assistant to join our team at AccorHotel. As a key member of our residential concierge desk, you will be responsible for providing exceptional service to our residents, ensuring a seamless and luxurious experience.
About the Role:
The successful candidate will have recent experience working in luxury residential environments or 5-star hotels, with a proven track record of delivering exceptional service. You will be an excellent communicator, able to work effectively with staff, residents, and guests, while maintaining a professional demeanor under pressure.
Key Responsibilities:
- Provide exceptional customer service to residents, responding to their needs and requests in a timely and efficient manner.
- Collaborate with other departments, including Security, F&B, Housekeeping, Engineering, and Spa, to ensure a smooth and consistent service.
- Manage time-sensitive targets, prioritizing tasks and deadlines to meet the needs of residents.
- Develop and maintain good relationships with residents, resolving issues and complaints in a professional and courteous manner.
- Perform additional duties as required, including working in a different department or restaurant than usual.
What We're Looking For:
- Able to communicate clearly and efficiently in English, both verbally and in writing.
- Recent experience working in luxury residential environments or 5-star hotels.
- Market knowledge of competitors and event industry trends.
- Enthusiasm and commitment to delivering exceptional service and experiences.
- Able to work within a team, multitask, and remain calm under pressure.
Working Conditions:
No remote work opportunities available. Full-time employment with a competitive salary, estimated around £28,000 - £35,000 per annum, depending on experience and qualifications.
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