Luxury Residential Concierge Specialist
4 days ago
The Luxury Residential Concierge Specialist will provide exceptional support to the front-of-house concierge team in the day-to-day operations of a high-end residential building in Central London. This is a full-time, permanent position with a salary range of £32,000 - £34,000.
Key Responsibilities- Liaise effectively with residents, contractors, managing agents, and visitors to ensure seamless communication and coordination.
- Ensure efficient shift handovers by providing and receiving detailed handover notes to maintain continuity and accuracy.
- Safeguard and manage pass keys in compliance with established key policies to maintain security and integrity.
- Stay informed about the fire policy and emergency procedures, including response protocols in case of activation.
- Conduct regular building patrols to identify and mitigate potential safety risks, ensuring a secure environment for residents and the premises.
- Develop proficiency in Microsoft Office and Outlook to enhance productivity and efficiency.
- Prioritize delivering personalized service with confidence and calmness, adapting to diverse resident needs and preferences.
- Acknowledge the importance of flexible working hours and be willing to adapt to changing requirements.
- Passion for delivering exceptional customer service in a luxury setting.
- Strong communication and interpersonal skills to build trust and rapport with residents and stakeholders.
- Ability to work independently and as part of a team, maintaining a positive attitude and professional demeanor.
- Familiarity with Microsoft Office and Outlook, with a willingness to learn and develop additional skills.
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