Luxury Residential Concierge Specialist

4 days ago


London, Greater London, United Kingdom Search Consultancy Full time
Role Overview

The Luxury Residential Concierge Specialist will provide exceptional support to the front-of-house concierge team in the day-to-day operations of a high-end residential building in Central London. This is a full-time, permanent position with a salary range of £32,000 - £34,000.

Key Responsibilities
  • Liaise effectively with residents, contractors, managing agents, and visitors to ensure seamless communication and coordination.
  • Ensure efficient shift handovers by providing and receiving detailed handover notes to maintain continuity and accuracy.
  • Safeguard and manage pass keys in compliance with established key policies to maintain security and integrity.
  • Stay informed about the fire policy and emergency procedures, including response protocols in case of activation.
  • Conduct regular building patrols to identify and mitigate potential safety risks, ensuring a secure environment for residents and the premises.
  • Develop proficiency in Microsoft Office and Outlook to enhance productivity and efficiency.
  • Prioritize delivering personalized service with confidence and calmness, adapting to diverse resident needs and preferences.
  • Acknowledge the importance of flexible working hours and be willing to adapt to changing requirements.
Requirements and Qualifications
  • Passion for delivering exceptional customer service in a luxury setting.
  • Strong communication and interpersonal skills to build trust and rapport with residents and stakeholders.
  • Ability to work independently and as part of a team, maintaining a positive attitude and professional demeanor.
  • Familiarity with Microsoft Office and Outlook, with a willingness to learn and develop additional skills.


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