Luxury Concierge Service Lead

4 days ago


London, Greater London, United Kingdom RAFFLES Full time
About the Company

Raffles London OWO Residences is a prestigious luxury residence offering exceptional living experiences to its guests. We are committed to providing outstanding service and creating memorable experiences.

Job Responsibilities

As a Luxury Residential Concierge Service Lead, your primary responsibilities will include:

  • Leading and supervising the day-to-day operation of the residential concierge desk
  • Overseeing all aspects of concierge services, including resident check-in/check-out arrivals/departures
  • Managing delivery and service targets to ensure exceptional guest experiences
  • Collaborating with various departments to provide seamless operations and exceed resident expectations
Requirements

To be successful in this role, you will need:

  • Excellent leadership and supervisory skills
  • Strong communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks
  • Experience in luxury hospitality or residential management
Benefits

We offer a competitive salary package, including:

  • £60,000 - £70,000 per annum
  • Ongoing training and development opportunities
  • Benefits package, including health insurance and pension scheme


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