Residential Concierge Director
11 hours ago
Job Title: Residential Concierge Director
Job DescriptionCobalt Recruitment is seeking an experienced Residential Concierge Director to lead our high-performing concierge team at one of London's most prestigious residential squares. The successful candidate will deliver exceptional services to high-profile clients, build strong relationships, and continuously improve the overall service experience.
About the RoleThe Residential Concierge Director will oversee the concierge team, ensuring top-tier service delivery, mentorship, and development. They will manage the weekly rota, ensure coverage, and quickly resolve any issues that may arise.
Main Responsibilities- Manage relationships with service partners like security and maintenance, ensuring smooth operations.
- Regularly gather customer feedback and share valuable insights to enhance the overall service experience.
- Design and implement customer service training for the concierge team to continuously raise service standards.
Estimated Annual Salary: £70,000 - £90,000 depending on experience.
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