Residential Concierge Director

11 hours ago


London, Greater London, United Kingdom Cobalt Recruitment Full time

Job Title: Residential Concierge Director

Job Description

Cobalt Recruitment is seeking an experienced Residential Concierge Director to lead our high-performing concierge team at one of London's most prestigious residential squares. The successful candidate will deliver exceptional services to high-profile clients, build strong relationships, and continuously improve the overall service experience.

About the Role

The Residential Concierge Director will oversee the concierge team, ensuring top-tier service delivery, mentorship, and development. They will manage the weekly rota, ensure coverage, and quickly resolve any issues that may arise.

Main Responsibilities
  • Manage relationships with service partners like security and maintenance, ensuring smooth operations.
  • Regularly gather customer feedback and share valuable insights to enhance the overall service experience.
  • Design and implement customer service training for the concierge team to continuously raise service standards.

Estimated Annual Salary: £70,000 - £90,000 depending on experience.



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