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London Residential Concierge Lead

1 month ago

London, Greater London, United Kingdom Grosvenor Group Full time

Are you looking for a rewarding role in the heart of London? Grosvenor Group is seeking an experienced Building Concierge to join our team. As a residential concierge, you will be responsible for delivering exceptional service to our high-profile customers.

About the Role

This is a fantastic opportunity to work with a prestigious organization in one of London's most exclusive residential garden squares. You will have the chance to build trust and rapport with our customers, ensuring their needs are met and exceeded.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with a variety of stakeholders. If you are a people person with a passion for delivering outstanding customer service, we want to hear from you

Key Responsibilities
  • Deliver concierge services to allocated properties, including support for vulnerable adults.
  • Build trust with customers and capture feedback to improve services.
  • Work with suppliers to ensure high-quality maintenance tasks are completed efficiently.
  • Conduct regular building inspections to ensure safety and security standards are met.
  • Collaborate with the Garden Landscape team to maintain the gardens and enhance the overall environment.
  • Contribute to sustainability and people-positive goals within the Operations and Grosvenor teams.
Benefits and Perks

We offer a competitive salary of £38,000 - £45,000 per annum, depending on experience, as well as a range of benefits and perks, including:

  • A comprehensive training program to help you excel in your role.
  • An enhanced DBS check to ensure your safety and that of our customers.
  • Ongoing opportunities for professional development and growth.
What We're Looking For

We're looking for someone who is passionate about delivering exceptional customer service and has a proven track record in managing customer expectations and relationships in challenging situations. If you're a motivated and organized individual with a strong work ethic, we want to hear from you