Field Performance Coach

3 weeks ago


Chelmsford, Essex, United Kingdom M Group Services Ltd TA M Group Telecoms Division Full time

We are seeking a skilled and experienced Performance Coach to join our team at M Group Services Ltd T/A M Group Telecoms Division.

The successful candidate will be responsible for coordinating the performance and development of all external staff, ensuring a First Class Service delivery is maintained.

Key responsibilities will include:

  • Audit and coach teams to improve quality
  • Coordinate Skill Gap Requirements to training
  • Identifying training needs through regular 1-1 coaching observation sessions
  • Develop Quick Reference Guides to assist in the coaching & development of the external teams
  • Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement
  • Create and implement Personal Development Plans for external teams

The ideal candidate will have:

  • Excellent communication skills
  • Effective use of Microsoft Programmes
  • Ability to interpret performance reporting to build a conversation with a colleague
  • Organised, structured, and always planned
  • An effective time manager to meet stringent timescales
  • Able to demonstrate drive and ambition to deliver World Class Customer Service
  • Can influence key players
  • Take responsibility and challenge existing policies and procedures
  • Computer literate and able to demonstrate an awareness of business procedures
  • Knowledge and understanding of corporate systems in use
  • Ability to act calmly and rationally in a stressful environment
  • Good negotiation skills
  • Full UK driving licence

This is an exciting opportunity for a skilled Telecoms Engineer looking for progression, and we would love to hear from you if you have experience with FTTP or Copper work within Herfordshire & Essex.



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