Customer Experience Manager

4 weeks ago


London, Greater London, United Kingdom Ashworth and Parker Limited Full time
{"Key Responsibilities": "

As a key member of our Retail Team, you will assist the Store Manager in the operating manner of their choice, exhibiting continuity in all operations.

Be ready to assist with and take over full managerial tasks as necessary.

Ensure the full team is equipped with knowledge relevant to the industry and the specific product Ashworth and Parker Limited represents.

Lead the team in excellence of service by outwardly displaying exemplary service techniques.

Drive store sales by effectively motivating the team to achieve and exceed set budgets and sales targets.

Identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.

Ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards.

Be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.

Support the Store Manager in managing wage to sales budget, shrinkage, and revenue.

Maintain workplace safety and provide a healthy environment for staff and customers.

", "Requirements": "

Good knowledge and comprehensive understanding of the range of processes, procedures and systems used in carrying out tasks and activities across the team.

Accountable for delivering assigned tasks within departmental projects to continuously improve.

Good understanding of the team and how it interacts and collaborates with other teams.

Management responsibility for ensuring team members are motivated and capable of delivering a high-quality service and performance.

Make judgements based on good practice and previous experience.

Influencing decisions through joint accountability for the volume, quality and timeliness of end results of work area.

Sound communication and diplomacy skills to enable the exchange of complex information.

", "What We Offer": "

31 days holiday (including bank holidays and birthday day off)

Company pension scheme

Generous staff discount

Health cash plan

Opportunities for professional development and career progression

", "Our Values": "

We always put our customers first, are passionate and dedicated and strive for excellence.

We are positive and collaborative and keep it simple.

", "About Us": "

Ashworth and Parker Limited prides itself on delivering a first-class customer experience, which has underpinned our success.

We have fresh products hitting our website daily and our service never stops.

", "Job Type": "Permanent, full-time"}

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