Customer Experience Manager

4 weeks ago


London, Greater London, United Kingdom Pegasus Homes Full time

We are Pegasus Homes, a dynamic business that designs, builds, and creates high-quality homes for independent later living. Our developments offer stunning community living for the over 60's.

We are excited to have created a new role for a Customer Experience Manager to join our sales team. As a key player, you will prioritise our customers across every aspect of your work, making it your mission to provide an outstanding customer experience. You'll manage the customer journey, starting with an exceptional first impression, responding to inquiries, collaborating with Estate Agents, supporting the sales process, and ensuring a seamless move-in day.

You will be the first point of contact for customers, providing a warm welcome, assessing their needs, and entering information into our CRM system. You will liaise with the on-site team to organise Independent Living Meetings and coordinate projects for reserved customers. You will also collaborate with the Sales and Marketing teams and our partner Estate Agents to maximise high-quality leads and encourage visits.

This role requires experience of working with High Net Worth Individuals in a sales capacity or at least 5 years experience in a luxury service environment. You will have Management or Customer Relations experience and an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual with excellent customer service skills and a passion for hospitality and customer service.

We offer a fantastic benefits package that includes enhanced annual leave, a contributory pension scheme, life assurance, and a range of other benefits to support your wellbeing. As an equal opportunities employer, we welcome applications from all sectors of the community.



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