Customer Experience Manager
4 weeks ago
We are Pegasus Homes, a dynamic business that designs, builds, and creates high-quality homes for independent later living. Our developments offer stunning community living for the over 60's.
We are excited to have created a new role for a Customer Experience Manager to join our sales team. As a key player, you will prioritise our customers across every aspect of your work, making it your mission to provide an outstanding customer experience. You'll manage the customer journey, starting with an exceptional first impression, responding to inquiries, collaborating with Estate Agents, supporting the sales process, and ensuring a seamless move-in day.
You will be the first point of contact for customers, providing a warm welcome, assessing their needs, and entering information into our CRM system. You will liaise with the on-site team to organise Independent Living Meetings and coordinate projects for reserved customers. You will also collaborate with the Sales and Marketing teams and our partner Estate Agents to maximise high-quality leads and encourage visits.
This role requires experience of working with High Net Worth Individuals in a sales capacity or at least 5 years experience in a luxury service environment. You will have Management or Customer Relations experience and an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual with excellent customer service skills and a passion for hospitality and customer service.
We offer a fantastic benefits package that includes enhanced annual leave, a contributory pension scheme, life assurance, and a range of other benefits to support your wellbeing. As an equal opportunities employer, we welcome applications from all sectors of the community.
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Class 2 Driver Position
3 weeks ago
London, Greater London, United Kingdom Manager with experience Full timeJob Title: Class 2 Driver PositionWe are a reputable Food Wholesale Distribution Company that delivers mainly in North London. As a Class 2 Driver, you will be required to safely deliver food products to our regular customers, representing the company with a professional approach. This role requires applicants to have a Category C driving license, up-to-date...
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Senior Operations Manager
3 weeks ago
London, Greater London, United Kingdom Ted Experience Full timeAbout This RoleTed Experience is seeking a highly skilled Senior Operations Manager to join our team. As a Senior Operations Manager, you will be responsible for overseeing the technology used at the heart of our business and working on a partnership account that deploys a trained workforce to demonstrate and sell a product in various retail channels.Key...
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London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeUnlocking Customer Success with ServiceNowKonversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed...
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Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...
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Dream Travel Experience Designer
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London, Greater London, United Kingdom Intrepid Experience Full timeAt Intrepid Travel, we inspire and lead unforgettable travel experiences for the planet and its people. Our mission is to create adventures that benefit local communities and the environment.We are seeking a skilled Tailor Made Sales Consultant to join our team in the UK & EU region. In this role, you will use your expertise to design and sell unique,...
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Customer Experience Manager
1 month ago
London, Greater London, United Kingdom 3Search Full timeJob Title: Customer Experience ManagerJob Summary:We are seeking a Customer Experience Manager to join our team at 3Search. As a key member of our customer experience team, you will be responsible for designing, implementing, and managing customer experience projects that drive satisfaction and retention.Key Responsibilities:Develop and manage detailed...
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Customer Experience Manager
1 month ago
London, Greater London, United Kingdom Sainsbury's Supermarkets Ltd Full timeCustomer Experience ManagerAs a Customer Experience Manager at Sainsbury's Supermarkets Ltd, you will be responsible for delivering exceptional customer experiences across our stores. Your key focus will be on operational in-store management, ensuring that your area is running smoothly and efficiently. You will work closely with the Lead Customer Experience...
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Customer Experience Manager
1 month ago
London, Greater London, United Kingdom INEOS Full timeJob Summary:We are seeking a highly skilled Customer Experience Manager to lead our Global CRM Programme. The successful candidate will be responsible for managing the daily operations of the programme, creating and implementing customer communications strategies, and working closely with the CX Marketing Manager to define and map the customer journey.Key...
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Customer Experience Manager
4 weeks ago
London, Greater London, United Kingdom Pendragon Group Full timeQuality Customer Care ManagerPendragon GroupJob Summary:We are seeking a highly skilled Quality Customer Care Manager to join our team at Pendragon Group. As a Quality Customer Care Manager, you will play a key role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Manage and resolve customer complaints in a timely...
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Customer Experience Manager
2 weeks ago
London, Greater London, United Kingdom 3Search Full timeFintech Career OpportunityWe are working in partnership with a pioneering consumer FinTech brand to find a customer-focused Senior Customer Lifecycle Manager.This role is ideal for a commercially-minded professional looking to join a successful business where you will be given plenty of autonomy.The Senior Customer Lifecycle Manager will:Work...
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Customer Experience Manager
4 weeks ago
London, Greater London, United Kingdom Redefined Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Redefined Ltd. As a key member of our commercial team, you will be responsible for delivering exceptional customer experiences across our managed accounts channel.Key ResponsibilitiesDevelop and execute customer-centric brand plans to drive business growth and...
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Customer Experience Manager
1 month ago
London, Greater London, United Kingdom London Business School Full timeCustomer Experience ManagerLondon Business School is seeking a Customer Experience Manager to join its Estates and Campus Services department. The successful candidate will be responsible for delivering a world-class experience to stakeholders, ensuring consistent service standards, and providing information to customers about the campus and its...
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Customer Experience Manager
1 month ago
London, Greater London, United Kingdom Tbwa ChiatDay Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our CX team, you will be responsible for ensuring the delivery of exceptional customer experiences through strategic outbound communication and process optimization.Key Responsibilities:Develop and implement customer experience strategies to drive...
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Customer Experience Manager
4 weeks ago
London, Greater London, United Kingdom Sainsbury's Full timeAbout the RoleWe're looking for a Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management structure, you'll play a vital role in delivering exceptional customer experiences across our stores.Your Key ResponsibilitiesSupport the Lead Customer Experience Manager in driving improved customer and retail outcomes in...
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Customer Experience Manager
1 month ago
London, Greater London, United Kingdom Somerset House Full timeCustomer Experience RoleWe are seeking a skilled Customer Experience Manager to join our Visitor Experience team at Somerset House. The successful candidate will be responsible for leading on all incoming customer communication, including customer feedback and complaints.Key responsibilities include:Acting as the primary point of contact for customer...
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Customer Experience Manager
1 month ago
London, Greater London, United Kingdom GPE Full timeJob DescriptionGPE is seeking a highly skilled Customer Experience Manager to join their team at 200 Grays Inn Road. As a key member of the team, you will be responsible for delivering exceptional customer experience, managing service partners, and ensuring compliance with health and safety regulations.The ideal candidate will have previous experience of...
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Customer Experience Manager
4 weeks ago
London, Greater London, United Kingdom Jaded London Full timeCustomer Care Manager Job DescriptionAt Jaded London, we're seeking a highly skilled Customer Care Manager to join our team. As a key member of our customer service team, you'll be responsible for ensuring seamless delivery of our products to customers, from order to delivery.Key Responsibilities:Manage and motivate a team of customer care representatives to...
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Customer Experience Manager
3 weeks ago
London, Greater London, United Kingdom WeFlex Ltd. Full timeCustomer Success Manager (B2C) Job Description at WeFlex Ltd.WeFlex Ltd. is a pioneering company in the electric vehicle revolution, aiming to make EVs accessible to ride-hailing drivers. Our mission is to provide finance for various electric vehicles, from affordable options to luxury models, and offer world-class customer experience.We are seeking a...
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Customer Experience Manager
4 weeks ago
London, Greater London, United Kingdom Intuit Inc. Full timeAt Intuit Mailchimp, we're on a mission to empower small businesses to build their brands and grow their companies. Our Customer Success team is at the forefront of this mission, using a consultative approach to guide customers through their lifecycle and help them achieve their marketing goals.Key ResponsibilitiesEngage with customers through virtual and...
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Customer Experience Manager
2 weeks ago
London, Greater London, United Kingdom ClearScore Full timeKey ResponsibilitiesAs a Customer Support Manager at ClearScore, you will be working directly with our users to help them with escalated queries such as fraud, bugs, and disputes.You will become a subject matter expert in a specific area, understanding our ClearScore users and their needs.Using data and relationships with internal and external stakeholders,...