Knowledge Services Assistant

2 months ago

Manchester, United Kingdom Freshfields Bruckhaus Deringer Full time
Job Description

Role Overview

Freshfields Bruckhaus Deringer is seeking a highly skilled Knowledge Services Assistant to join our International Arbitration (IAG) team. As a key member of our global Knowledge & Information Services team, you will play a critical role in supporting our lawyers and business services colleagues in delivering exceptional client service.

Key Responsibilities

  • Knowledge Capture and Management
    • Collaborate with Knowledge Lawyers to capture knowledge insights and know-how from client mandates.
    • Develop and maintain our internal knowledge collections, including uploading know-how and tagging.
    • Review and curate materials to ensure accuracy and relevance.
  • Current Awareness and Research
    • Support the creation and sharing of updates, insights, and commentary on legal, regulatory, and market developments.
    • Conduct research, collate materials, and track cases, legislation, or other developments.
    • Draft summaries and updates, including first drafts for external/client-facing updates or knowledge materials and internal updates.
  • Knowledge Collections Management
    • Collate and maintain our internal knowledge collections, including uploading know-how and tagging.
    • Create and maintain topics pages, reviewing and curating materials.
  • Internal Knowledge Products Creation/Updating
    • Support Knowledge Lawyers and lawyers in practice groups on the creation and updating of internal knowledge products, such as standard forms, templates, and practice notes.
  • Information on Resources
    • Maintain and update information on relevant SharePoints and other tools used to house and disseminate information about our internal and external resources.
  • External Resource Expertise
    • Develop a comprehensive understanding of external online databases and resources relevant to the practice area.
    • Search and retrieve content efficiently and effectively, guiding others in doing so.
  • Resources Training and Guidance
    • Support resources training for lawyers and other business services colleagues on how to use Knowledge SharePoints, other internal knowledge tools, and external resources.
  • Research and Signposting
    • Help users orient their own searches, directing them to specific internal or external resources.
    • Respond to queries from lawyers in practice groups or other business services colleagues, researching and locating sources and commentary from internal and external resources as needed.
  • External Resource Management
    • Classify and catalog new titles, updating our online library system and relevant SharePoints as required.
    • Occasionally travel to London to support the management of physical libraries and hard copy resources in the London office.
  • Compliance with Policies
    • Be aware of copyright and compliance policies, adhering to them when disseminating materials.
  • Supporting External Vendor Management
    • Work with Global Procurement and other Knowledge & Information Services colleagues on contract renewals and new purchases of resources in line with our global subscriptions policy.

Requirements

  • Essential
    • Degree educated.
    • Research skills.
    • Highly IT literate, including excellent command of Microsoft Office 365 (including Excel).
  • Desirable
    • Degree in law.
    • Relevant work or study in international arbitration or arbitration generally (training will be available but some basic knowledge is desirable).
    • SharePoint skills, content publishing, database maintenance, and ability to upload content to websites (full training will be available).
    • Experience of working in a law firm (e.g., as a paralegal, knowledge assistant, or in a library/research role) and/or understanding of legal products/services or professional services experience is desirable.

About Freshfields Bruckhaus Deringer

Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions, and governments.

We are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength that creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviors of our people, which is through the Being Freshfields principles:

  • We show respect to everyone.
  • We are there for one another.
  • We are open with each other.
  • We are positive role models.

We think and work globally - we do not just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work is not just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgments and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognizing that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients.

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case-by-case basis and take a number of factors into account (e.g., the role you are applying for and the circumstances of the offense). You would have the opportunity to discuss the matter with us before we make a decision.

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