Knowledge Services Assistant

1 month ago

Manchester, United Kingdom 0400 FBD USA LLP Full time
Knowledge and Information Services Assistant - IAG

Time Type: Full time

The Knowledge and Information Services Assistant will support the firm's Knowledge Lawyers and the lawyers in the international arbitration group (IAG) worldwide. They will be responsible for capturing know-how and developing our internal knowledge collections, managing our external resources (online and in print), guiding users, responding to queries, and supporting resources training.

The Knowledge and Information Services Assistant will be part of our global Knowledge and Information Services Team, which is led by the Global Head of Knowledge and Information Services. They will report to a Knowledge and Information Services Manager and will work alongside other Knowledge and Information Services Specialists and Assistants.

The IAG is a truly integrated and global team with shared know-how, resources, and training. As such, the role is a truly global one supporting lawyers across multiple jurisdictions. The role will principally support the IAG but, as a member of a global team, will also collaborate with colleagues on firm-wide or cross-practice projects.

Freshfields' global Knowledge function connects people and knowledge to enable the firm's lawyers to provide market-leading client service, to grow the business of the firm and strengthen client relationships, and to support the firm's lawyers in developing their legal skills, while focusing on value, quality, and efficiency. Our Knowledge and Information Services team is a key part of the Knowledge function and plays a critical role in ensuring the firm's lawyers and business services colleagues have access to curated internal knowledge collections and external resources relevant to their work, and supporting research activities and current awareness.

This is an exciting opportunity for a candidate with an interest in the law, knowledge, and information management who is keen to be part of a global team and develop an understanding of the market-leading international arbitration practice.

Key Responsibilities:
  • Supporting the creation and sharing of updates, insights, and commentary on legal, regulatory, and market developments.
  • Collating and maintaining our internal knowledge collections, including uploading know-how and tagging.
  • Supporting the Knowledge Lawyers and lawyers in the practice groups on the creation and updating of internal knowledge products.
  • Developing a comprehensive understanding of the external online databases and resources relevant to the practice area.
  • Supporting resources training for lawyers and other business services colleagues.
  • Helping users orient their own searches and responding to queries from lawyers.
  • Classifying and cataloguing new titles, and updating our online library system and relevant SharePoints.
  • Being aware of copyright and compliance policies and adhering to them.
  • Working with Global Procurement and other Knowledge and Information Services colleagues on contract renewals and new purchases of resources.

Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be.

Freshfields is committed to promoting equality and diversity and to developing a culture that values differences.

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