Knowledge & Information Services Assistant

7 months ago

Manchester, United Kingdom Freshfields Bruckhaus Deringer LLP Full time

Role summary/purpose of job

The Knowledge & Information Services Assistant will support the firm’s Knowledge Lawyers and the lawyers in the Financial Institutions group directly. They will be responsible for capturing knowhow and developing our internal knowledge collections, managing our external resources (online and in print) and guiding users, responding to queries and supporting resources training.

The Knowledge & Information Services Assistant will be part of our global Knowledge & Information Services Team, which is led by the Global Head of Knowledge & Information Services. They will report to a Knowledge & Information Services Manager at the Manchester office. The role will principally support the Financial Institutions practice in the London office but, as a member of a global team, will also collaborate with colleagues on firmwide or cross-practice projects.

Location Overview: Manchester

The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective.

Function Overview & Practice Area

Freshfields’ global Knowledge function connects people and knowledge to enable the firm’s lawyers to provide market-leading client service, to grow the business of the firm and strengthen client relationships, and to support the firm’s lawyers in developing their legal skills, while focusing on value, quality and efficiency. Our Knowledge & Information Services team plays a critical role in ensuring the firm’s lawyers have access to curated internal knowledge collections and external resources relevant to their work and support research activities and current awareness.

Key responsibilities and deliverables

Knowledge & Insight capture: Ensuring knowledge insights and knowhow from client mandates are captured (e.g. alongside Knowledge Lawyers in line with relevant practice area processes).

Current awareness (internal and external facing): supporting the creation and sharing of updates, insights and commentary on legal, regulatory and market developments - this may involve conducting research, collating materials, tracking cases, legislation or other developments or key topics (which may support the production of external facing content such as blogs, briefings and client presentations), drafting summaries and updates (incl. first drafts for external/client facing updates or K materials and internal updates) and maintaining topics pages on our Knowledge SharePoint.

Knowledge collections management: Collating and maintaining our internal knowledge collections, including uploading knowhow and tagging (adhering to our global standards and governance protocols), creating and maintaining topics pages, reviewing and curating materials - this requires the ability to understand, abstract and disseminate key information about the relevant knowhow (with guidance from relevant Knowledge Lawyers).

Internal K products creation/updating: Supporting the Knowledge Lawyers and lawyers in the practice groups on the creation and updating of internal knowledge products (eg standard forms, templates and practice notes - including automating documents).

Information on resources: Maintaining and updating information on relevant SharePoints and other tools used to house and disseminate information about our internal and external resources.

External resource expertise: Developing a comprehensive understanding of the external online databases and resources relevant to the practice area, with the ability to search and retrieve content efficiently and effectively and guide others in doing so, guiding others in setting up alerts, and participating in trials of new products, occasional liaison with vendors on queries.

Resources training and guidance: Supporting resources training for lawyers and other business services colleagues on how to use the Knowledge SharePoints, other internal knowledge tools (e.g. Athena) and external resources in conjunction with other Knowledge & Information Services colleagues - including helping to develop e-learnings and guidance materials to support direct access.

Research & signposting: Helping users orient their own searches, including directing them to specific internal or external resources, and responding to queries from lawyers in the practice groups or other business services colleagues; this will involve (where appropriate) researching and locating sources and commentary from internal and external resources (including confirming if sources are available), answering simpler queries outright and seeking guidance from Knowledge Lawyers or more senior members of the Knowledge & Information Services team on more complex requests as needed. Signposting users to relevant materials (incl. sign-posting to any user guides and password re-set guidance t

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