Knowledge & Information Services Assistant - Iag
2 weeks ago
The Knowledge & Information Services Assistant will support the firm’s Knowledge Lawyers and the lawyers in the international arbitration group (IAG) worldwide. They will be responsible for capturing knowhow and developing our internal knowledge collections, managing our external resources (online and in print) and guiding users, responding to queries and supporting resources training.
The Knowledge & Information Services Assistant will be part of our global Knowledge & Information Services Team, which is led by the Global Head of Knowledge & Information Services. They will report to a Knowledge & Information Services Manager and will work alongside other Knowledge and Information Services Specialists and Assistants.
The IAG is a truly integrated and global team with shared know-how, resources and training. As such, the role is a truly global one supporting lawyers across multiple jurisdictions. The role will principally support the IAG but, as a member of a global team, will also collaborate with colleagues on firmwide or cross-practice projects.
Overview of the function
Freshfields’ global Knowledge function connects people and knowledge to enable the firm’s lawyers to provide market-leading client service, to grow the business of the firm and strengthen client relationships, and to support the firm’s lawyers in developing their legal skills, while focusing on value, quality and efficiency. Our Knowledge & Information Services team is a key part of the Knowledge function and plays a critical role in ensuring the firm’s lawyers and business services colleagues have access to curated internal knowledge collections and external resources relevant to their work, and supporting research activities and current awareness.
Key responsibilities and deliverables
Knowledge & Insight capture: Ensuring knowledge insights and know-how from client mandates are captured (e.g. alongside Knowledge Lawyers in line with relevant practice area processes).
Current awareness (internal and external facing): supporting the creation and sharing of updates, insights and commentary on legal, regulatory and market developments - this may involve conducting research, collating materials, tracking cases, legislation or other developments or key topics (which may support the production of external facing content such as blogs, briefings and client presentations), drafting summaries and updates (incl. first drafts for external/client facing updates or K materials and internal updates) and maintaining topics pages on our Knowledge SharePoint
Knowledge collections management: Collating and maintaining our internal knowledge collections, including uploading knowhow and tagging (adhering to our global standards and governance protocols), creating and maintaining topics pages, reviewing and curating materials - this requires the ability to understand, abstract and disseminate key information about the relevant knowhow (with guidance from relevant Knowledge Lawyers).
Internal K products creation/updating: Supporting the Knowledge Lawyers and lawyers in the practice groups on the creation and updating of internal knowledge products (eg standard forms, templates and practice notes - including automating documents).
Information on resources: Maintaining and updating information on relevant SharePoints and other tools used to house and disseminate information about our internal and external resources.
External resource expertise: Developing a comprehensive understanding of the external online databases and resources relevant to the practice area, with the ability to search and retrieve content efficiently and effectively and guide others in doing so, guiding others in setting up alerts, and participating in trials of new products, occasional liaison with vendors on queries.
Resources training and guidance: Supporting resources training for lawyers and other business services colleagues on how to use the Knowledge SharePoints, other internal knowledge tools (e.g. Athena) and external resources in conjunction with other Knowledge & Information Services colleagues - including helping to develop e-learnings and guidance materials to support direct access
Research & signposting: Helping users orient their own searches, including directing them to specific internal or external resources, and responding to queries from lawyers in the practice groups or other business services colleagues; this will involve (where appropriate) researching and locating sources and commentary from internal and external resources (including confirming if sources are available), answering simpler queries outright and seeking guidance from Knowledge Lawyers or more senior members of the Knowledge & Information Services team on more complex requests as needed. Signposting users to relevant materials (incl. sign-posting to any user guides and password re-set guidance to access external materials).
External resource management: As part of the wider team, oc
-
Knowledge & Information Services Assistant - IAG
4 weeks ago
Manchester, United Kingdom 0400 FBD USA LLP Full timeKnowledge & Information Services Assistant - IAG page is loaded Knowledge & Information Services Assistant - IAG Apply locations Manchester time type Full time posted on Posted 16 Days Ago job requisition id R-03552 The Knowledge & Information Services Assistant will support the firm’s Knowledge Lawyers and the lawyers in the international arbitration...
-
Knowledge & Information Services Assistant - IAG
4 weeks ago
Manchester, United Kingdom Freshfields Bruckhaus Deringer Full timeThe Knowledge & Information Services Assistant will support the firm’s Knowledge Lawyers and the lawyers in the international arbitration group (IAG) worldwide . They will be responsible for capturing knowhow and developing our internal knowledge collections, managing our external resources (online and in print) and guiding users, responding to queries and...
-
Knowledge & Information Services Assistant
4 weeks ago
Manchester, United Kingdom Freshfields Bruckhaus Deringer LLP Full timeRole summary/purpose of job The Knowledge & Information Services Assistant will support the firm’s Knowledge Lawyers and the lawyers in the Financial Institutions group directly. They will be responsible for capturing knowhow and developing our internal knowledge collections, managing our external resources (online and in print) and guiding users,...
-
Iag Advisor
1 month ago
Manchester, United Kingdom Trigon Recruitment Full time**Job description** **Role: - IAG Advisor** **Location: - Greater Manchester** **Salary: - £26-28,000** **Overview** The role of the Careers Service Advisor is to inspire customers to make well informed, appropriate choices about their future education, training, and career. A Careers Advisor will build strong relationships with customers and...
-
Customer Service Specialist
4 weeks ago
Manchester, United Kingdom 0400 FBD USA LLP Full timeKnowledge & Information Services Assistant - IAG page is loaded Knowledge & Information Services Assistant - IAG Apply locations Manchester time type Full time posted on Posted 16 Days Ago job requisition id R-03552 The Knowledge & Information Services Assistant will support the firm’s Knowledge Lawyers and the lawyers in the international arbitration...
-
Knowledge Management Adviser
1 week ago
Manchester, United Kingdom CB Resourcing Full time**Knowledge Management Adviser - Law** **The key responsibilities and objectives in the role include, but are not limited to**: - Knowledge sharing via the intranet and in particular the Know-how gateway. Supporting intranet publishers within the firm - Publishing precedents and Know-how - Delivering training and being an advocate for knowledge sharing -...
-
Research Archivist
4 weeks ago
Manchester, United Kingdom The Christie NHS Foundation Trust Full timeAn exciting opportunity has arisen within the Research and Innovation Office at The Christie, for a Research Archivist and Information Assistant. The Research Archivist and Information Assistant is responsible for the management of the research archive at The Christie. The role includes ensuring that all research documents are stored, catalogued and...
-
Senior Care Leaver Employment Lead
1 month ago
Manchester, United Kingdom Groundwork Greater Manchester Full timeThe post holder will be a specialist advisor relating to delivery of employment coaching, training and support for care experienced young people. You will be responsible for developing and leading training, IAG and coaching support services for care experienced young people focused on personal development and employability with the aim for them to develop...
-
Strategy & Commercial Assistant Manager
4 weeks ago
Manchester, United Kingdom KPMG UK Full timeStrategy & Commercial Assistant Manager - Strategic Advisory Services Base Location: London, Manchester and Birmingham. Plus network of 20 offices nationally: KPMG's Infrastructure and Government Strategic Advisory Services (SAS) team needs an experienced Commercial Assistant Manager, with experience of working with PCR 2015 (and awareness of the...
-
Strategy & Commercial Assistant Manager
4 weeks ago
Manchester, United Kingdom KPMG Full timeJob description Strategy & Commercial Assistant Manager - Strategic Advisory Services Base Location: London, Manchester and Birmingham. Plus network of 20 offices nationally: KPMG's Infrastructure and Government Strategic Advisory Services (SAS) team needs an experienced Commercial Assistant Manager, with experience of working with PCR...
-
Strategy & Commercial Assistant Manager
4 weeks ago
Manchester, United Kingdom KPMG UK Full timeStrategy & Commercial Assistant Manager - Strategic Advisory Services Base Location: London, Manchester and Birmingham. Plus network of 20 offices nationally: KPMG's Infrastructure and Government Strategic Advisory Services (SAS) team needs an experienced Commercial Assistant Manager, with experience of working with PCR 2015 (and awareness of the...
-
Customer Service Assistant
1 month ago
Manchester, United Kingdom Fusion Smiths Full time**Customer Service Assistant** **Location: Manchester, UK** Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our client’s team as a Customer Service Assistant at their Manchester location! **Role...
-
Warehouse Assistant
1 month ago
Manchester, United Kingdom Solotech Inc. Full timeOverview: Reporting to the Warehouse Manager, the Warehouse Assistant will work in our Manchester warehouse preparing, maintaining and managing the delivery of audio systems for the busy hire department. The Solotech team is comprised of more than **2,000 people passionate about audiovisual** and entertainment technology, driven by the same ambition: **to...
-
Manchester, United Kingdom Amazon UK Services Ltd. Full timeAre you interested in innovating to deliver a world-class service to Amazon’s Selling Partners? The Strategic Accounts Services (SAS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection and convenience across their business. Our team will invent and innovate...
-
Customer Service Assistant, Full Time
6 days ago
Manchester, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant **Duties**: - Provide exceptional customer service by responding to inquiries and...
-
Senior Employment Lead
1 month ago
Manchester, United Kingdom Groundwork Greater Manchester Full timeThe post holder will be a specialist advisor relating to delivery of employment coaching and support for unemployed adults including people with experience of the criminal justice, a history of substance misuse or other complex needs. You will be responsible for developing IAG, group work and coaching support services for a caseload of adults, initially...
-
Information Officer
6 days ago
Manchester, United Kingdom Venn Group Full time**Informatin Officer** 6 month FTC - £36,024 pro rata OR 12 week temp - £19.79 + hol pay per hour A local Manchester, public sector organisation are looking to onboard several diligent and GDPR aware Information Officers. This is a great opportunity to enter a large organisation and hit the ground running. The role itself will be heavily focussed on...
-
Information Security Manager
6 days ago
Manchester, United Kingdom Orange Recruitment Full timeAre you passionate about safeguarding critical information assets in a dynamic, global environment? My client is a trusted leader in the semiconductor industry and is seeking an experienced Information Security Manager to join their team.As an Information Security Manager, you will play a pivotal role in ensuring the confidentiality, integrity, availability,...
-
Information Officer
2 weeks ago
Manchester, United Kingdom Sue Hill Recruitment & Services Ltd Full timeInformation Officer Permanent £36,024 to £44,263 per annumManchesterASAPSue Hill Recruitment are excited to be working with this HE located in Northwest England. The ideal candidate will operate and maintain the function, responsibility and regulatory requirement for all matters relating to Data Protection, Records Management and Freedom of Information...
-
Sales Engineer
3 days ago
Manchester, United Kingdom WiserSense Information Technologies Ltd Full timeSenior Sales Engineer - UK We are looking for team members who can actively participate in the sales and marketing operations of our growing company in the UK as a Senior Sales Engineer Company: Wisersense Information Tehnologies Ltd. - (url removed) Senior Sales Engineer Responsibilities: Actively participate in sales, primarily in the UK...