Automotive Customer Service Representative

17 hours ago


Hale, Manchester, United Kingdom Altrincham Autotecnic Full time

We are a leading German car specialist, committed to delivering exceptional customer service and maintaining the highest standards of workmanship. As a Service and Parts Advisor, you will play a vital role in ensuring that our customers receive the best possible service.

Job Overview:

 We are seeking a highly skilled and motivated individual to join our team as a Service and Parts Advisor. This is an excellent opportunity to work with a leading German car specialist and contribute to our success.

Key Responsibilities:
  • Handling customer inquiries and resolving issues efficiently.
  • Liaising with the workshop to ensure smooth progression of work.
  • Controlling computer-based jobs and purchasing parts.
  • Keeping customers informed of any faults or repairs found on their vehicle.
  • Treating dissatisfied customers with empathy and understanding.
  • Maintaining accurate customer records.
Requirements:
  • A passion for delivering exceptional customer service.
  • Demonstrable computer literacy and knowledge of IT systems.
  • The ability to adapt to a fast-paced environment.
  • Strong communication and influencing skills.
  • Strong organisational skills to manage multiple tasks.
  • Ability to work with defined processes and guidelines.
  • Good administration skills to capture customer details accurately.
  • A Full UK driving licence.
  • Technical knowledge of German car products.
  • Willingness to learn and develop personal knowledge.
  • An outstanding attitude and passion for customer service.
  • Strong interpersonal and presentation skills.

This is a fantastic opportunity to join a leading German car specialist. Other benefits include at-cost repairs for your personal & family cars. If you have the knowledge and experience, we are looking for and you're ready for your next career move, then we'd love to hear from you.



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