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Travel Trade Recruitment Specialist

1 month ago

Hale, Manchester, United Kingdom Travel Trade Recruitment Limited Full time
Role Overview
Celebrating 11 years of success, our multi-award-winning cruise company seeks an Operations Assistant to join their team in Altrincham. As part of the success story, you will be responsible for delivering exceptional service and team work. The ideal candidate will have experience in flight changes using web-based systems and a strong knowledge of airlines and rules.

About the Role
This is a Monday to Friday role, 9-5.30pm based in our luxury office. Key responsibilities include:
  • Processing and finalising flight, hotel and transfer bookings in line with company policies and procedures.
  • Sourcing alternative flights for schedule changes and delivering to customers in a timely and efficient manner.
  • Supporting customers with pricing and finalising any flight upgrades at the point of booking.
  • Delivering an exceptional service to all customers through an efficient, one-touch resolution approach to phone queries.

Requirements
To succeed in this role, you will need:
  • Excellent attention to detail.
  • A passion for delivering exceptional service and team work.
  • Experience in flight changes using web-based systems.
  • A strong knowledge of airlines and rules.

Benefits
We offer a competitive salary of £28,000 per annum, plus benefits including a luxury office environment and opportunities for career progression.