Operations Coordinator

2 weeks ago


Hale, Manchester, United Kingdom Travel Trade Recruitment Limited Full time
Job Description
Our multi-award-winning cruise company is seeking an Operations Assistant to join their team in Altrincham. As part of the success story, you will be responsible for delivering exceptional service and team work. The ideal candidate will have experience in flight changes using web-based systems and a strong knowledge of airlines and rules.

About the Company
Celebrating 11 years of success, our company has achieved phenomenal success from its passion for the travel industry and its award-winning people. We are committed to delivering exceptional customer experiences and are looking for talented individuals to join our team.

Key Responsibilities
The successful candidate will be responsible for:
  • Processing and finalising flight, hotel and transfer bookings in line with company policies and procedures.
  • Sourcing alternative flights for schedule changes and delivering to customers in a timely and efficient manner.
  • Supporting customers with pricing and finalising any flight upgrades at the point of booking.
  • Delivering an exceptional service to all customers through an efficient, one-touch resolution approach to phone queries.

Salary and Benefits
We offer a competitive salary of £28,000 per annum, plus benefits including a luxury office environment and opportunities for career progression.

What We Are Looking For
We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer experiences. You will need to have excellent attention to detail, a passion for delivering exceptional service and team work, experience in flight changes using web-based systems, and a strong knowledge of airlines and rules.

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