German Car Specialist

We are a German Car Independent Specialist, Family-owned business working with BMW MINI AUDI VW SKODA SEAT CUPRA MERCEDES BENZ. Our mission is to provide exceptional customer service and maintain the highest standards of workmanship.

 Salary: £30,000 per annum.

• To handle all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaise with the workshop to progress work through the system.
• Control all computer-based jobs, purchasing parts and carrying out customer invoice processes.
• Keep customers informed of any faults or repairs found on their vehicle and provide clear and accurate solutions.
• Treat dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
• Maintain customer records such as vehicle details and service histories accurately and efficiently.

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment.
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
• Ability to prioritise your workload.
• Ability and willingness to work with defined processes and guidelines.
• Good core administration skills to accurately capture customer details to the required standards.
• A Full UK driving licence.
• Technical knowledge and passion for the German car products and technology.
• Willingness to learn and develop personal knowledge and keep up to date with complex/ technical/product information, to improve profitability.
• An outstanding attitude and passion for customer service.
• An enthusiastic, dynamic and team orientated personality.
• Strong interpersonal and presentation skills.
• Strong organisational and prioritisation skills.

This is an excellent opportunity to join a family-based business. Other benefits include at-cost repairs for your personal & family cars. If you have the knowledge and experience, we are looking for and you're ready for your next career move, then we'd love to hear from you.