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Operations Assistant

1 month ago

Hale, United Kingdom Travel Trade Recruitment Limited Full time
Calling all cruise professionals My client has a fabulous opportunity for an operations assistant to join a multi award-winning cruise company and become part of their success story Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. You will have excellent attention to detail and have a passion for delivering exceptional service and team work. You will have experience in flight changes using web based systems and a strong knowledge of airlines and rules.
This is a Monday to Friday role 9-5.30pm based in their luxury Altrincham office.
Role:
Process and finalise flight, hotel and transfer bookings in line with the companies' policies and procedures.
Proactively source alternative flights for schedule changes and deliver to customer in a timely and efficient manner.
Support the customer with pricing and finalising any flight upgrades at the point of booking.
Deliver an exceptional service to all customers through an efficient, one touch resolution approach to phone queries.
Adhere to policies and processes when dealing with customers to ensure a satisfactory service delivery and resolution.
Act as an Ambassador for the brand and provide a company image to all customers that reflects our Excellence charter.Responsibilities:
Work Collaboratively with other teammates to ensure exceptional service delivery and ensure the customer is at the forefront of everything we do.
Attend and participate in team meetings, training and personal development to ensure that you are the best version of yourself.
Contribute to supporting the teams learning through attending ship events and feeding back first-hand experiences.
Required Skills:
Proven Experience in an Operations role is essential.
Strong IT Skills including keyboard skills and experience of using the Microsoft Office suite.
Effective communication skills with the ability to provide exceptional service through varied methodology - i.e., by Telephone and Email.
Ability to work independently and as part of a team.
High level of attention to detail and ability to spot problems and provide resolutions.
Strong customer service skills to support in resolving issues and providing reasonable resolutions.
Previous travel industry experience is essential.
Interested?
Please call hollie on (phone number removed) or forward a copy of your CV to (url removed)
UK based candidates need only apply