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Cruise Operations Support Executive

1 month ago

Hale, Manchester, United Kingdom Travel Trade Recruitment Limited Full time
Operations Assistant Opportunity
We are seeking an Operations Assistant to join our team in Altrincham, celebrating 11 years of success as a multi-award-winning cruise company. The ideal candidate will have experience in flight changes using web-based systems and a strong knowledge of airlines and rules.

About the Role
This is a Monday to Friday role, 9-5.30pm based in our luxury office. Key responsibilities include:
  • Process and finalize flight, hotel and transfer bookings in line with the companies' policies and procedures.
  • Proactively source alternative flights for schedule changes and deliver to customer in a timely and efficient manner.
  • Support the customer with pricing and finalizing any flight upgrades at the point of booking.
  • Deliver an exceptional service to all customers through an efficient, one touch resolution approach to phone queries.

Requirements
To succeed in this role, you will need:
  • Excellent attention to detail.
  • A passion for delivering exceptional service and team work.
  • Experience in flight changes using web-based systems.
  • A strong knowledge of airlines and rules.

Salary and Benefits
We offer a competitive salary of £28,000 per annum, plus benefits including a luxury office environment and opportunities for career progression.