Customer Support Advisor

4 weeks ago

Hale, United Kingdom CV-Library Full time

Customer Support Advisor
Hale, Altrincham
Salary £24k plus bonus

Our client is seeking a Customer Support Advisor to join their Customer Support Team. This role is ideal for a friendly, solution-oriented professional who thrives on helping others and delivering exceptional service. The successful candidate will play a crucial part in maintaining high standards of customer satisfaction through phone, email, and ticketing system interactions.

What You’ll Be Doing:

As a vital part of the Customer Support team, the role will involve:

Responding efficiently, effectively, and consistently to customer enquiries across multiple communication channels (phone, email, ticketing system, and other evolving methods).
Meeting and aiming to exceed performance targets agreed by the business.
Providing a professional, friendly, and reassuring experience for every customer interaction, treating each customer with respect and empathy.
Focusing on first-contact resolution, addressing queries effectively while managing expectations and ensuring follow-up actions are fulfilled.
Actively listening and asking relevant, open questions to fully understand each customer’s enquiry.
Staying up to date with business processes and adhering to procedures to deliver customer excellence consistently.
Logging and responding to support requests accurately in line with the Quality Framework.
Calculating and requesting service credits where applicable, ensuring clear communication on value and timelines.
Managing accounts effectively, including applying customer-payable charges where appropriate.What You’ll Bring to the Role:

The ideal candidate will have:

A friendly, approachable, and articulate personality with a passion for solving problems and delivering exceptional customer service.
Excellent listening skills, with the ability to demonstrate empathy and adopt a proactive, solution-oriented approach.
Strong rapport-building skills to engage confidently with customers and colleagues.
GCSE level (or equivalent) qualifications in English and Maths.(Essential)
A minimum of 1 year’s experience in a Customer Support role.
A demonstrable background in Technology or a strong interest in tech-related fields.
A positive, adaptable attitude and willingness to work in a telephone-based environment.
Flexibility to work on a 4 out of 7-day rota basis, including Bank Holidays.What’s on Offer:

The successful candidate will benefit from:

A supportive team environment that values individual skills and encourages professional growth.
Opportunities for training and career progression as the business continues to evolve.
A competitive salary with a clear structure to reward high performance.
Exposure to innovative technologies within a dynamic and forward-thinking workplace.If you have a passion for helping people, problem-solving, and being part of a growing business, this role is for you Get in touch now to apply and take the next step in your career

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