Client Relationship Associate

4 weeks ago


Glasgow, Glasgow City, United Kingdom Fitch Ratings Full time

About Us

Fitch Group is a global leader in financial information services, providing unparalleled insights and expertise to the financial markets. Our team is dedicated to delivering high-quality analysis and research to our subscribers, and we are seeking a talented individual to join our Client Administration team.

Job Summary

We are looking for an experienced Client Administration Associate to support our Client Administration team in Glasgow. As a Client Administration Associate, you will be responsible for providing exceptional customer service, managing user administration, and ensuring seamless access to our research and data services.

Key Responsibilities

  1. Act as the primary point of contact for user administration needs, including new user setups, user deactivations, and ensuring all entries are up-to-date and accurate.
  2. Maintain accurate records and permission subscribers for access to Fitch Group research and data services.
  3. Help troubleshoot website and subscriber issues as needed.
  4. Generate and review usage reports and assist the sales team with analysis.
  5. Help manage inbound subscriber request routing and respond to subscriber inquiries.
  6. Support company stakeholders as needed in operations.

Requirements

  1. Recent college graduate with a degree in a relevant field.
  2. Experience using and managing Salesforce.
  3. Superior attention to detail, ability to multi-task, and prioritize multiple projects simultaneously.
  4. Proactive problem-solving and strong organizational skills.
  5. Comfort with Microsoft Office Suite.

What We Offer

  • Bespoke training program provided by Fitch Group.
  • Opportunities to develop internally via Fitch Group or within the wider Fitch Group.

Why Fitch?

Fitch Group is a global company with a diverse culture that encourages a free exchange of ideas. We guarantee your voice will be heard and your work will have an impact, regardless of seniority. We are building incredible things at Fitch, and we invite you to join us on our journey.



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