Senior Client Relationship Manager

2 weeks ago

Glasgow, Glasgow City, United Kingdom Equator Full time
Key Responsibilities

The role of the Account Manager at Equator involves acting as a key point of contact for our clients, building strong client relationships, and managing internal teams to deliver multi-channel content, social, advertising, and web solutions that drive results for our clients.

Main Responsibilities:

  • Deliver Results - Maintain focus on the efficiency and effectiveness of our work.
  • Build Value - Think beyond production and understand that our thinking is key to ensuring we transform businesses and lives for the better.
  • Nurture Integrated Collaboration - Foster an integrated and collaborative approach throughout the lifecycle of a project.
  • Support and Inspire the Team - Help, support, and inspire the team to create excellent outputs every time.
  • Develop Close Relationships - Develop close, trusting relationships with the senior team and heads of department and work together to turn client opportunities into solutions that will help clients grow.
  • Set Standards - Set standards for your accounts while acting as an ambassador for the business.
  • Maximise Revenue - Maximise revenue from each client and ensure we grow and retain the portfolio of accounts.
  • Support Proposals - Support our Managing Director with proposals that sell our solutions to clients.
  • Develop Effective Briefs - Develop effective internal briefs that provide direction to teams and work together with internal teams to turn briefs into fully-scoped deliverables.
  • Manage Performance - Manage tracking and reporting of performance to ensure team accountability and quality of deliverables.
  • Manage Client Budgets - Efficiently manage all client-related budgets, targets, and billing requirements and ensure accurate invoicing for all clients.
  • Understand Client Businesses - Maintain a thorough understanding of clients' businesses and the markets in which they operate and of our brand offering and be able to discuss it with clients.
  • Ensure Quality Output - Work with internal seniors to ensure the quality of our creative and strategic output is of a level that meets the agreed scope of the project, industry compliance, and is keeping with the organisation's reputation for excellence.
  • Anticipate Challenges - Anticipate any problems which may arise during the day-to-day delivery and know how these challenges will be overcome/mitigated.
  • Manage Client Expectations - Manage client expectations to ensure the 999 is able to deliver the required levels of service and ensure good clear client records, WIPs, status reports, and internal communications.
The Ideal Candidate

We are looking for an Agency experience is essential, knowledge and understanding of lead sectors is desirable, excellent communicator, both written and verbal, forward-thinking and proactive, inspirational and motivational, and excellent knowledge of a wide range of techniques, tools, and concepts for strategic thinking.

What's in it for you?Benefits

We offer a Generous Pension Scheme, Lots of holidays, Free Gym Membership, Flexible working, Free Private Healthcare, Mental health aware, 42% off a New Bike, Enhanced Maternity & Paternity Leave, Daily Coffee, Friday Drinks and Mountains of Fruit, The Best Social Scene, and £1000 Referral Bonus.

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