Complaints Case Coordinator
1 day ago
About the Role:
We are looking for a skilled administrative professional to support our client's commitment to excellence in complaints handling. As a Complaints Case Coordinator, you will play a key role in organizing and maintaining complaints correspondence records, ensuring accuracy and consistency throughout. If you have strong administrative skills, a keen eye for detail, and proficiency in Excel, we encourage you to apply.
Key Responsibilities:
- Review and file complaints correspondence on our systems.
- Cross-check dates and update records to ensure accuracy.
- Maintain an audit trail using Excel spreadsheets.
- Assist in organizing complaints-related documents and ensure compliance with internal standards.
- Collaborate with team members to resolve any discrepancies in records.
- Strong administrative skills and attention to detail.
- Intermediate proficiency in Excel (e.g., filtering, sorting, creating basic formulas, and maintaining spreadsheets).
- Excellent organizational skills with the ability to manage large volumes of documentation.
- Experience in handling complaints is advantageous but not essential.
- Ability to work independently and maintain accuracy.
- Potential for contract extension beyond the initial two months.
- Flexible working arrangements after initial training.
- Opportunity to enhance your skills in administrative and data management.
- Supportive and professional team environment.
The estimated annual salary for this position is £25,000 - £30,000 based on location and experience. The hourly rate is approximately £12-£15 per hour.
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