Technical Help Desk Expert
14 hours ago
Key Responsibilities and Requirements
As a Cloud Support Engineer at Cloud Decisions, your key responsibilities will include:
- Managing the configuration of end user devices
- Resolving escalated 1st line support calls and service requests
- Prioritising requests for support in a systematic manner
- Maintaining detailed records of all hardware and software items installed
To succeed in this role, you will need:
- A positive and proactive attitude to self-development
- An interest in computing and changes in the IT industry
- Determination to provide fast, high-quality support services
- Clear written and verbal communication skills
- A technical understanding of PCs and common operations
- Knowledge of Windows 7, 8, and 10, 11 Operating Systems
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