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Administrative Support Specialist

2 months ago

Canterbury, Kent, United Kingdom Trigon Recruitment Ltd Full time

Job Title: Business Operations Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Business Operations Coordinator to join our team at Trigon Recruitment Ltd. As a Business Operations Coordinator, you will play a critical role in supporting the delivery of our services and ensuring the smooth operation of our business.

Key Responsibilities:

  • Administrative Support: Provide administrative support to our operational teams, including managing and completing administrative and support functions.
  • Referral Management: Receive and process all referrals to our contract, ensuring timely and accurate processing.
  • Quality Assurance: Develop and implement quality processes for use on our services, ensuring the highest standards of quality and compliance.
  • Data Management: Collect, collate, and disseminate management information for use in the delivery of our services, including producing high-level analyses and reports.
  • Stakeholder Engagement: Host key stakeholders visits or events, ensuring facilities, agenda, and arrangements are well-organized and communicated to relevant parties.
  • Team Collaboration: Participate in weekly team meetings, taking minutes and disseminating them in a timely manner to the team.
  • Continuous Improvement: Conduct evidence-based quality checks, review IPS Fidelity Reports, and formulate a continuous improvement plan for each delivery team.
  • Training and Development: Support all delivery teams to maximize performance by using CRM and MI systems effectively through training, MI analysis, and feedback.

Requirements:

  • Customer Service Experience: Proven experience of supporting people to obtain or keep work.
  • IT Skills: Excellent IT skills, including familiarity with Microsoft Office software and previous experience of working with databases.
  • Communication Skills: Excellent interpersonal and communication skills, including understanding of data protection and information security.

About Us:

Trigon Recruitment Ltd is a leading recruitment agency specializing in [industry/sector]. We are committed to delivering exceptional services to our clients and candidates, and we are seeking a highly motivated and organized individual to join our team.