Customer Service Administrator Role
3 weeks ago
About the Job
We are seeking a skilled Customer Service Administrator to join our team at The Hyde Group.
Job Summary:
- Provide exceptional customer service as the first point of contact for residents and stakeholders.
- Manage customer inquiries, requests, and problems in a professional and timely manner.
- Collaborate with internal teams, external contractors, and stakeholders to deliver high-quality service.
- Raise any compliance or process issues with managers.
Key Responsibilities:
- Customer Service: Provide an excellent front-line service to customers, ensuring their needs are met promptly and professionally.
- Communication: Act as the primary point of contact for residents and stakeholders, responding to queries and resolving issues efficiently.
- Collaboration: Work closely with internal teams, including Sales and Marketing, Construction Project Managers, and external contractors to ensure seamless communication and delivery.
- Problem-Solving: Identify and escalate any non-compliance or process failures to managers, adhering to the Risk Management framework.
Requirements:
- Strong customer service skills and experience in administrative or customer-facing roles.
- Proficient in MS Office and ability to learn new systems quickly.
- Excellent communication and interpersonal skills.
Benefits:
- A competitive salary up to £26,000 per annum.
- An award-winning flexible benefits package.
- Great holidays and volunteering days.
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