Customer Service Administrator Role

3 weeks ago


London, Greater London, United Kingdom The Hyde Group Full time

About the Job

We are seeking a skilled Customer Service Administrator to join our team at The Hyde Group.

Job Summary:

  • Provide exceptional customer service as the first point of contact for residents and stakeholders.
  • Manage customer inquiries, requests, and problems in a professional and timely manner.
  • Collaborate with internal teams, external contractors, and stakeholders to deliver high-quality service.
  • Raise any compliance or process issues with managers.

Key Responsibilities:

  1. Customer Service: Provide an excellent front-line service to customers, ensuring their needs are met promptly and professionally.
  2. Communication: Act as the primary point of contact for residents and stakeholders, responding to queries and resolving issues efficiently.
  3. Collaboration: Work closely with internal teams, including Sales and Marketing, Construction Project Managers, and external contractors to ensure seamless communication and delivery.
  4. Problem-Solving: Identify and escalate any non-compliance or process failures to managers, adhering to the Risk Management framework.

Requirements:

  • Strong customer service skills and experience in administrative or customer-facing roles.
  • Proficient in MS Office and ability to learn new systems quickly.
  • Excellent communication and interpersonal skills.

Benefits:

  • A competitive salary up to £26,000 per annum.
  • An award-winning flexible benefits package.
  • Great holidays and volunteering days.


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