Hotel Receptionist

3 weeks ago


Belfast, United Kingdom merchant Full time
Job Title: Hotel Receptionist

Role Overview:
The Merchant Hotel is seeking a skilled Hotel Receptionist to join our Front Office Team. As a Hotel Receptionist, you will be the first point of contact for guests and will be responsible for ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities:
Directing internal and external calls on a busy switchboard, providing guests with information about the hotel and its services, taking dining reservations and room service orders, and accurately recording and communicating messages.

Essential Criteria:
Courteous and focused on providing a consistently high standard of customer service, standards driven and detail-orientated with the ability to organise and plan ahead, and able to lead, multi-task, and make sound decisions in a fast-paced environment.

Benefits:
Complimentary overnight stay in The Merchant Hotel with dinner and breakfast in The Great Room Restaurant, company group discount 20% off food in The Cloth Ear, The National and Little Wing Pizzeria, regular wellbeing initiatives including free counselling through our safe space, generous service charge, paid breaks, 29 days holiday pro rata, seasonal parties and gifts, and classroom and online training.

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