Hotel Receptionist
1 week ago
Job Summary:
We are seeking a skilled Switchboard Operator to join our team at The 5* AA Red Star Merchant Hotel in Belfast city centre. As a Switchboard Operator, you will be responsible for directing internal and external calls, providing exceptional customer service, and ensuring a smooth operation of our switchboard.
Key Responsibilities:
- Directing all internal and external calls on a busy switchboard
- Providing accurate and timely information to guests and staff
- Taking dining reservations and room service orders
- Recording and communicating messages
Requirements:
- Courteous and focused on providing a consistently high standard of customer service
- Standards driven and detail-orientated with the ability to organise and plan ahead
- Ability to lead, multi-task, and make sound decisions in a fast-paced environment
- Fully flexible with the ability to work evenings and weekend shifts
What We Offer:
- Complimentary overnight stay in The Merchant Hotel with dinner and breakfast in The Great Room Restaurant
- Company group discount 20% off food in The Cloth Ear, The National and Little Wing Pizzeria
- Regular wellbeing initiatives including free counselling through our safe space
- Generous service charge
- Paid breaks
- 29 days holiday pro rata (including your birthday)
- Seasonal parties and gifts
- Classroom and Online Training
About The Merchant Hotel:
We are a 5* AA Red Star hotel located in the heart of Belfast city centre's historic Cathedral Quarter. Our hotel offers a unique blend of Victorian grandeur and Art Deco inspired sleek modernity. We are passionate about providing exceptional customer service and creating a warm and welcoming atmosphere for our guests.
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