Hotel Front Desk Associate

4 weeks ago

Belfast, United Kingdom The Malone Hotel Full time
Hotel Receptionist Job Description

We are seeking a highly skilled and friendly Hotel Receptionist to join our team at The Malone Hotel. As a Receptionist, you will be the first point of contact for our guests and will be responsible for ensuring their stay with us is nothing short of exceptional.

Key Responsibilities:

  • Provide exceptional customer service to all guests, responding to their queries and requests in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments.
  • Process payments, handle cash, and complete daily banking tasks.
  • Handle switchboard calls, assist with reservations, and respond to guest inquiries.
  • Ensure effective communication with housekeeping, ensuring rooms are ready for guests and resolving any issues that may arise.
  • Stay up-to-date with hotel events and activities, providing guests with information and recommendations.

Requirements:

  • A strong level of spoken English is essential.
  • Previous experience in a similar role is preferred.
  • A positive and friendly attitude, with excellent communication and interpersonal skills.
  • Able to work well under pressure in a fast-paced environment.

About The Malone Hotel:

The Malone Hotel is a family-owned, boutique hotel that prides itself on providing exceptional service and a warm Irish welcome to all our guests. We are committed to delivering a great place to work, where our staff can thrive and grow.

What We Offer:

  • Internal growth and development opportunities.
  • 28 days holiday for full-time staff.
  • Departmental incentives.
  • Experience vouchers.
  • Free parking.
  • Discounted friends and family rates.
  • Seasonal staff parties.

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