Assistant Front Office Manager

1 month ago

Belfast, United Kingdom Andras Hotels Full time
About the Role

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Andras Hotels. As a key member of our front office team, you will be responsible for delivering exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities:

  • Manage front desk operations, including check-in, check-out, and guest services
  • Supervise and train front office staff to ensure excellent customer service and high standards of performance
  • Monitor and control labour costs, expenses, and inventory management
  • Develop and implement strategies to increase occupancy and ADR through walk-ins and upselling
  • Collaborate with other departments to ensure seamless guest experience and resolve any issues that may arise

Requirements:

  • 6 months experience in a supervisory or management role in a front office environment
  • Proven experience of leading and motivating others
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Knowledge of hospitality industry standards and best practices

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Andras Hotels:

Andras Hotels is a leading hotel group in Northern Ireland, with a portfolio of seven hotels and a reputation for excellence in customer service and hospitality. We are committed to providing our guests with a memorable experience and our team members with a supportive and inclusive work environment.

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