Hotel Receptionist
6 months ago
Job Overview:
We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
**Responsibilities**:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain accurate guest records and ensure confidentiality of personal information
- Answer phone calls and direct them to the appropriate department or staff member
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction
**Skills**:
- Previous experience in a hotel or hospitality setting is preferred
- Excellent phone etiquette and strong communication skills
- Exceptional customer service skills with the ability to handle difficult situations professionally
- Bilingual or multilingual abilities are a plus
- Strong organizational skills with attention to detail
**Salary**: £11.00-£11.50 per hour
Expected hours: 40 per week
Work Location: In person
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