Hotel Receptionist

1 month ago


Belfast, United Kingdom merchant Full time

We are looking for a skilled Switchboard Operator to join our Front Office Team at The 5* AA Red Star Merchant Hotel. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and efficient experience for all callers.

The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment. You will be responsible for directing internal and external calls, taking dining reservations, assisting with room service orders, and accurately recording and communicating messages.

We offer a competitive hourly rate of £12, as well as a range of benefits including complimentary overnight stays, company group discounts, and regular wellbeing initiatives. If you are a motivated and customer-focused individual looking for a new challenge, we would love to hear from you.

The role will involve:

  • Directing all internal and external calls on a busy switchboard
  • Knowledge of opening hours, offers, and general hotel information
  • Taking dining reservations for the various outlets in the hotel
  • Assisting with room service orders from in-house guests
  • Accurately recording and communicating messages

The Merchant Hotel offers a range of benefits to our staff, including:

  • Complimentary overnight stay in The Merchant Hotel with dinner and breakfast in The Great Room Restaurant
  • Company group discount 20% off food in The Cloth Ear, The National, and Little Wing Pizzeria
  • Regular wellbeing initiatives including free counselling through our safe space
  • Generous service charge
  • Paid breaks
  • 29 days holiday pro rata (including your birthday)
  • Seasonal parties and gifts
  • Classroom and online training

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